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Original topic:

Samsung notes app, background draining battery

(Topic created on: 13-01-2021 04:32 AM)
Bharwah
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Galaxy Note20 Series
Crazy battery drain by the Samsung notes app running in the background draining battery terribly, since the new update one UI 3.0 I can't even put the app to sleep or deep sleep... any help or suggestions??, is anyone else experiencing the same problem??
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10 REPLIES 10
BandOfBrothers
Samsung Maker ★★
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Galaxy Note20 Series

Hi @Bharwah 

 

As a generic troubleshooting first step can you clear the cache via settings,  apps, Samsung notes, storage and clear cache.

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

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Bharwah
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Galaxy Note20 Series
did that still nothing, still showing running in the background
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BandOfBrothers
Samsung Maker ★★
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Galaxy Note20 Series

Clearing cache is only to get rid of those files.

 

It won't stop processes working in the background @Bharwah 

 

Consider backing up and removing any relevant sd card and factory reset if necessary.

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

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Bharwah
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Galaxy Note20 Series
I prefer to avoid that to be honest.
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BandOfBrothers
Samsung Maker ★★
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Galaxy Note20 Series

Fair enough.

 

Then in the interim I'd suggest to send a bug report direct to Samsung via your Samsung Members App @Bharwah 

 

I wish you all the best with this. 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

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BandOfBrothers
Samsung Maker ★★
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Galaxy Note20 Series

@Bharwah 

 

Can you go into settings,  device care and battery and screenshot your stats including using the scroll down function to capture all your apps showing too that is using battery.

 

This needs to be done after a full cycle of use.


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

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kimoTaher
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Galaxy Note20 Series
delete the app and then download it again if it doesn't work take it back to Samsung see what they can do
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Bharwah
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Galaxy Note20 Series
have you for the latest 3.0? Android 11 on the note 20 ultra ?? does it give you an option to uninstall?
Bharwah
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Galaxy Note20 Series
just to let you know still the same no difference, look at Samsung notes compared to the move launcher which has been running longer in the background than Samsung notes and see how much battery has drained .

Screenshot_20210120-060620_Device care.jpg

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