Did anyone tried to take picture of small items such as multiple jewelries? image quality is extremely poor compare to previous samsung note versions. it focuses only on 1 image and the rest are blurred. i did also some calibrations and tried other camera features but still the images captured are blurred. kinda disappointed with my new phone. 😞
I'm not that into photography; I'm one of those people that opens the camera, shoots in auto and expect it to be a nice photo. My note 20 ultra; is given me terrible quality photos in low light/indoor situations. The images come out distorted/fuzzy and I've been onto Samsung about it. They recommended a factory reset; which I did and it made no difference. I also experience poor quality images when I zoom in on an object. It seems to struggle to focus on the object and when it does; the images is fuzzy. It's very disappointing for the flagship phone. I'm sending it to Samsung now to repair it.
Read my post as i experienced the same issue. Sadly Samsung will get back to you to advise nothing wrong with the phone which means this is how it's built!
Does your camera turn hot when you take couple of photos? Try that and you will be surprised.
The issue with the sales people is the knowledge level. No one can give you a straight answer. Samsung need to invest in their sales people.
Thanks Abdull. I will check out your post. I haven't noticed the camera getting hot. The phone is currently back with Samsung and I'm hoping they tell me it was faulty hardware that is now replaced. Anything less; or if they tell me they found nothing wrong with it and I'll be irate. The camera image quality in my case was absolutely terrible and certainly not what was advertized prior to purchase. Let's hope for a good outcome......I'll keep you posted.
Update; I received my Note 20 Ultra back from the Samsung repair guys today and the issue seems to be resolved. I'm waiting for a full report, but ultimately they replaced all three cameras on the rear of the phone. That's as much as I know right now. They said there was a mechanical component fault; so they replaced the three cameras. I want more information to the tests they carried out, what exactly was the faulty part and why do they suspect this was the problem. I'm located in the European market, so was it just bad luck for me or a whole faulty batch of phones? Anyway; I'm happy there was a hardware fault, they physically replaced a part, but it's also a worry; i.e. could it be something I'll face with this phone again in the future? More to follow when I get the report.
Oh - I would commend Samsung for their approach and speed to resolving this issue for me. Very happy with the customer service.
Update: I take back the statement above; partially anyway. The initial support and facilitating the return of the phone to the repair centre was excellent. Post-repair support has been terrible. I'm STILL waiting to hear back from Samsung with a detailed report on why the whole camera unit was replaced and to be completely honest; I don't think I'll buy a Samsung phone again after this experience. The camera in any phone is a fundamental feature and I've lost all faith that the camera in the Note 20 Ultra is any good. VERY disappointing.