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Original topic:

Samsung Note20 ultra close up photos are blurred

(Topic created on: 08/01/21 11:02)
jonathankamil
First Poster
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Galaxy Note20 Series

Did anyone tried to take picture of small items such as multiple jewelries? image quality is extremely poor compare to previous samsung note versions. it focuses only on 1 image and the rest are blurred. i did also some calibrations and  tried other camera features but still the images captured are blurred. kinda disappointed with my new phone. 😞

32 REPLIES 32
Abdull
Explorer
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Galaxy Note20 Series

That sux then! Majority of the time when we take photos need at least 1x specially if you want to crop some part out.

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SkeafMan
Apprentice
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Galaxy Note20 Series

Hi Folks, 

I'm not that into photography; I'm one of those people that opens the camera, shoots in auto and expect it to be a nice photo. My note 20 ultra; is given me terrible quality photos in low light/indoor situations. The images come out distorted/fuzzy and I've been onto Samsung about it. They recommended a factory reset; which I did and it made no difference. I also experience poor quality images when I zoom in on an object. It seems to struggle to focus on the object and when it does; the images is fuzzy. It's very disappointing for the flagship phone. I'm sending it to Samsung now to repair it.

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Abdull
Explorer
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Galaxy Note20 Series

Hey SkeafMan,

 

Read my post as i experienced the same issue. Sadly Samsung will get back to you to advise nothing wrong with the phone which means this is how it's built!

 

Does your camera turn hot when you take couple of photos? Try that and you will be surprised. 

1rfan
Apprentice
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Galaxy Note20 Series

I challenged every shops I visited that sell samsung galaxy note 20 ultra, none of them give sharp focus close up image.

Abdull
Explorer
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Galaxy Note20 Series

The issue with the sales people is the knowledge level. No one can give you a straight answer. Samsung need to invest in their sales people.

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lev
Explorer
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Galaxy Note20 Series
It is very expensive phone. BUT I can't take photos of documents. Edges are blurred. Samsung needs to give an app solution to take photos of documents, reciepts, book, drawings. It is embarrassing! We need to go public with this situation, to press samsung, note users need solution. It should be an App solution!
The problem is main wide lens. Aperture is to low, so depth of field is very narrow in macro. There is two main work around I found:
1. Try to move phone away from document and use x5. The main challenge with this workaround is that app will auto decide to use digital or analog zoom. If you have a lot of light and angle is not 100% down you will get analog and picture will be perfect. Try to go x10 and back x5 to trigger analog zoom. Light, add more light.
2. Second workaround is embarrassing for Samsung... use front camera. Documents would be perfect, challenge you will not see what picture you are taking.

Possible Solutions that SAMSUNG NEEDS TO DO:
1. New mode in camera to take documents photos THAT WILL FORCE X5 ANALOG ZOOM LENS.
2. Control to force using zoom lens ( currently AS I SAID app auto detect to use it or digitally zoom on main wide lens that it is horrible)
3. Add option to use zoom lens in pro mode, CURRENTLY IN PRO MODE you can only use main lens but not zoom.

Thank you.
DEAR NOTE USER PLEASE GO TO YOUR CAMERA AND SEND REPORT TO SAMSUNG LINKING THIS POST. WE NEED SAMSUNG TO GIVE US APP SOLUTION TO THIS PROBLEM !!!

Thank you.
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SkeafMan
Apprentice
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Galaxy Note20 Series

Thanks Abdull. I will check out your post. I haven't noticed the camera getting hot. The phone is currently back with Samsung and I'm hoping they tell me it was faulty hardware that is now replaced. Anything less; or if they tell me they found nothing wrong with it and I'll be irate. The camera image quality in my case was absolutely terrible and certainly not what was advertized prior to purchase. Let's hope for a good outcome......I'll keep you posted.

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Abdull
Explorer
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Galaxy Note20 Series

Good luck mate :smiling-face:

SkeafMan
Apprentice
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Galaxy Note20 Series

Hi Folks, 

Update; I received my Note 20 Ultra back from the Samsung repair guys today and the issue seems to be resolved. I'm waiting for a full report, but ultimately they replaced all three cameras on the rear of the phone. That's as much as I know right now. They said there was a mechanical component fault; so they replaced the three cameras. I want more information to the tests they carried out, what exactly was the faulty part and why do they suspect this was the problem. I'm located in the European market, so was it just bad luck for me or a whole faulty batch of phones? Anyway; I'm happy there was a hardware fault, they physically replaced a part, but it's also a worry; i.e. could it be something I'll face with this phone again in the future? More to follow when I get the report. 

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SkeafMan
Apprentice
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Galaxy Note20 Series

Oh - I would commend Samsung for their approach and speed to resolving this issue for me. Very happy with the customer service. 

Update: I take back the statement above; partially anyway. The initial support and facilitating the return of the phone to the repair centre was excellent. Post-repair support has been terrible. I'm STILL waiting to hear back from Samsung with a detailed report on why the whole camera unit was replaced and to be completely honest; I don't think I'll buy a Samsung phone again after this experience. The camera in any phone is a fundamental feature and I've lost all faith that the camera in the Note 20 Ultra is any good. VERY disappointing.