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Original topic:

Samsung Note 20 Ultra 5G Heating Issues

(Topic created on: 03-02-2021 12:00 AM)
samiamind
Apprentice
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I purchased the new Samsung Note 20 Ultra 5G 10 days ago, I have issues with the phone heating up a lot, during charging, or when walking while my phone in my back pocket, or even when talking on the phone for a while, I never had any issues with my old Samsung Note 9/512 gb, also the battery in this phone should last most of the day but it doesn't last till early afternoon, most cases I'm checking messages/emails/web surfing.

I called Samsung Technical support and asked to reset the phone or close the apps to minimize the usage of  the battery or causing the phone to heat up, nothing worked, they asked me to Samsung authorized dealer for further testing, I called the authorized dealer and explained to them the issues that I have on my new phone!! They told me that they could only diagnostic test and they cannot open the phone to  test the board, they also asked me to do a factory a reset and if this doesn't work then call Samsung and ask them to replace your phone.

Anyone has any issues like me, help is appreciated.

 

 

 

 

21 REPLIES 21
Members_Qcqw7lx
First Poster
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Hello,

If you could share your story with me by replying to my post I would really appreciate it. 

Please use the link below:

https://eu.community.samsung.com/t5/galaxy-s20-fe-galaxy-s20-galaxy/samsung-s20-ultra-over-heating-a...

 

Thank you in advance and kindest regards,

0 Likes
Shimson66
First Poster
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I also brought note 20ultra two days ago I'm also faceing heating issue It's very disappointing from samsung.

leventeciurcui
First Poster
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samiamind :I hawe the same problem!what can we do in this situation Samsung?
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Ka Beryong
First Poster
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I have some issues during heavy usage of my phone, please try to go to "battery & device care" on the settings menu. Click the memory and click the "clean now" button. it does the trick to me. Hope it helps

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Jay1970
First Poster
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I've had mine for 2 weeks and having similar issues. It gets warm, not particularly hot but very noticeable. My old S10+ never had this issue.
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Members_U8ahSbL
First Poster
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I have a heating issue on my Note 20 Ultra 5G. I have Exynos version. I did everything possible like putting apps to sleep, force stop , etc ....

I can't even carry the phone for a longer time, It is too hot to carry. I wake up and have 100% charge, after 3 hours I get 15%. I don't know what to do.

We are learning from Samsung.

Best regards 

Janjua90
First Poster
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Yes I am facing same issues with my new Samsung note 20 ultra 5g.

It heats up while VLogging and charging 

GeminiJanet
Voyager
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Is the phone heating still an issue?

 

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ras409276
Journeyman
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It's 2022, I bought the Note 20 Ultra and the battery is draining fast. It's only been 3 days, maybe the device is still learning the usage pattern. But it's a shame it can't even last a day without the need to recharge. My Samsung S20FE is better.

ras409276
Journeyman
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After a bunch of updates, I guess phone heating is not an issue anymore, but battery drain is still a top complaint in the forums.