01-09-2020 09:55 PM in
I purchased the new Samsung Note 20 Ultra 5G 10 days ago, I have issues with the phone heating up a lot, during charging, or when walking while my phone in my back pocket, or even when talking on the phone for a while, I never had any issues with my old Samsung Note 9/512 gb, also the battery in this phone should last most of the day but it doesn't last till early afternoon, most cases I'm checking messages/emails/web surfing.
I called Samsung Technical support and asked to reset the phone or close the apps to minimize the usage of the battery or causing the phone to heat up, nothing worked, they asked me to Samsung authorized dealer for further testing, I called the authorized dealer and explained to them the issues that I have on my new phone!! They told me that they could only diagnostic test and they cannot open the phone to test the board, they also asked me to do a factory a reset and if this doesn't work then call Samsung and ask them to replace your phone.
Anyone has any issues like me, help is appreciated.
Solved! Go to Solution.
26-11-2020 04:06 PM in
If you could share your story with me by replying to my post I would really appreciate it.
Please use the link below:
Thank you in advance and kindest regards,
30-04-2021 06:45 AM in
I have some issues during heavy usage of my phone, please try to go to "battery & device care" on the settings menu. Click the memory and click the "clean now" button. it does the trick to me. Hope it helps
22-09-2021 04:07 PM in
I have a heating issue on my Note 20 Ultra 5G. I have Exynos version. I did everything possible like putting apps to sleep, force stop , etc ....
I can't even carry the phone for a longer time, It is too hot to carry. I wake up and have 100% charge, after 3 hours I get 15%. I don't know what to do.
We are learning from Samsung.
16-04-2022 03:33 AM in
It's 2022, I bought the Note 20 Ultra and the battery is draining fast. It's only been 3 days, maybe the device is still learning the usage pattern. But it's a shame it can't even last a day without the need to recharge. My Samsung S20FE is better.