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Original topic:

Samsung lied about promo

(Topic created on: 13/10/20 21:38)
Mk247
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Galaxy Note20 Series

I pre-ordered the Note 20 Ultra. I completed the promotion application as requested and within time. I have had No reply after 5 weeks so I contacted Samsung. They emailed me back saying my order was cancelled without any explanation or notification!

 

Now they say I cannot get any ear buds because the promo has expired, even though I ordered in time. 

 

After complaining, Samsung has offered me £50 voucher to compensate!!! How ridiculous!

 

I will never be purchasing Samsung again! 


5 REPLIES 5
beeef
Just Browsing
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Galaxy Note20 Series
I received them but I had trouble getting them because they didn't send me the e voucher code but the resolved it and I got them today
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Mk247
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Galaxy Note20 Series
Who did you speak to? Do you have an email address?
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beeef
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Galaxy Note20 Series
notepreorder@samsungpromotions.claims <----- this was the one I emailed with the note 20 but best thing to do if you ain't sure is ring Samsung and explain the situation and they can guide you the steps
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TRY2HELP
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Galaxy Note20 Series
I preoder my note 20 ultra on the 18th August, apply for for free buds live got it within 3 weeks even though they said within 48 days no complaints for me at all,
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Mk247
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Galaxy Note20 Series
Thanks beeef