Samsung galaxy note 20 ultra

[anastarling]

Hi, i need some help, i got this phone about a month ago, and i ported to vodafone from ee, and since i got this phone , i do not receive OTP texts from bank , i tried everything, i spoke with the bank, contacted vodafone, did a lot of settings, i even replaced the sim, and i still can't receive OTP frim bank, i am so disappointed , i don't know what else to try. Any advice for me please!

[nowdeleted]

I had to re register my s21 with the bank I had a s10. But to use the new phone I needed a 1 off code.

[anastarling]

I might sound daft , but how do i do that, because the bank didn't mention anything about it

[nowdeleted]

Can you log onto your account ?? As when I changed phones I had to wait for the code for the new phone.
Now I get all the notifications

[Mitzzz999]

So there's definitely no block list feature activated in your settings?

[anastarling]

Nope, i checked, no block list activated

[Mitzzz999]

Very strange. All I can think of if there's some sort of premium number bar (even though it's not a premium number by the bank) .... which is set by Vodafone?

I am just clutching at straws for suggestions for you.

[Mitzzz999]

One way to eliminate the phone is if you put your Voda sim in another device then try the process with the bank. If it comes through then you know its something to do with the phone.

If it doesn't then its a network or bank issue... most likely Voda.

Or Pete007 suggestion may be the solution.

[anastarling]

Thank you for the suggestions, today i tried the sim in a different phone , and it didn't work( not a surprise) and i tried not only the bank app, but samsung pay and klarna . So at this point i am almost sure is Vodafone's fault , but still so disappointed because i cannot make them understand my issue 😔 they just keep me in loop from advisor to advisor and so on..

Anyway, thanks a lot both of you for your answers.