My 13 month Samsung Galaxy Note 20 Ultra 5G has developed a green tint that constantly comes and goes, along with the handset battery getting very hot from possible overclocking when using the handset for basic needs. The phone will power up with a green tint and then will return to normal display colours, once my phone sleeps the green will return permanently until phone is rebooted. I started with a soft reboot as advised by Samsung chat advisor, however this did not fix the issue. Secondly I was than told to do a full factory reset and wipe all my current data from the handset. Again, this did not fix the issue. - This was a £1200 device 13 month's ago, and it's very unfortunate it's developed a fault so soon. Sadly, I will not be purchasing Samsung products again. - I'm now dealing with WeFix who have advised me that screen replacements cost £299.00 I believe this is very harsh considering that there is no physical damage to the screen or any other area of the device. This clearly seems to be a issue with the internal components or software.
Morning, yes this phone was purchased from 'Very' in the UK at launch last August and WeFix are Samsung's approved repair technicians here in the UK. It was Samsung that directly arranged WeFix to visit my property for a doorstep repair. But I'm been asked to prove that this issue has not been caused by myself, I'm not sure how I'm able to do that considering the phone is in pristine condition with no cracks, scratches, drops or liquid damage. So surely this is the proof that I have not physically damaged the handset for this issue to occur.
Hi @Samajmitra, sorry to hear about your phone screen. It does sound like an inspection will be required to determine what actions to take to get this sorted. You can arrange this with any one of our Approved Support Centres. You can find the closest here: https://www.samsung.com/uk/support/service-centre/