Samsung failure to provide buds

[Immy564]

When I purchased this  phone from ee Samsung  had a promotion  for free ear buds  which I was to apply for so I followed the  procedure to get them they never sent them out  because  they said they sent me an email  which they  clearly  didn't as I never received  it I have argued this point umpteen  times now but no result  from Samsung  so I will  no longer be buying  any more Samsung  products  from now on as I deemed  this as false advertising  by Samsung  there ripping people  off I have spent thousands off £s on there  products  but never again  thanks for nothing Samsung  you have been warned 

[BandOfBrothers]

I pre ordered my N20 Ultra direct from Samsung and as such part of the Pre ordering of the phone was choosing one of the freebies which one was the Galaxy Buds Live.

They followed the phone after a couple of weeks.

Some others have encountered similar issues to yours when they've purchased the phone from a Network as proof of purchase is needed and some find the proof of purchase supplied by the Network isn't accepted by Samsung.

The promotion is part of the deal you accepted with your network so I'm assuming you've spoken with your network provider to levy your complaint too ?

There is T&C's with all offers @Immy564 that typically include where the phone was purchased from, start and end dates of the promotion, proof of purchase and a while stocks last proviso.

I'm Sorry to hear you missed out on this occasion.

[Immy564]

I followed all the process fully

[BandOfBrothers]

Please don't think I'm suggesting you didn't @Immy564 

Going from some of the threads on this forum and on others your not alone when running into difficulties when claiming.

Maybe the whole process needs looking at between the Network's and Samsung.

I think the initial safeguard is that a person can't purchase a phone and then order the freebie, receive it,  and then send the phone back.

Again I'm not suggesting you would do this but it has happened. Hence the time frames of ordering and making a claim etc.

May I assume you've checked any spam emails Inboxes as occasionally such emails can drop into them.

What was the email advising that they said was sent  ?

You could raise a complaint with your network and see what they do. They may give a credit to pay for some earphones as your there customer.

[Immy564]

I spent over £1000 on my note 20 ultra and the service from Samsung is shocking not intrested in dealing with one person says one thing one person says another but this is my last phone from them or product I have about 6 different note series phones so I have spent well over £6000 I did everything thing they asked even got an email saying its been delivered to my address when it hadn't so where did my buds go more or less they are calling me a liar

[Immy564]

u should get the freebies when u purchase the phone not go through all the ***** that I had to

[Immy564]

it's completely unfair

[BandOfBrothers]

Did you speak with the courier company who says they delivered to your address? 

[BandOfBrothers]

The issue is that some would try and send the phone back and keep the free accessories.

I had to send the Mystic Bronze Buds Live back when I sent the N20 Ultra back to Samsung UK. 

[BandOfBrothers]

I truly sympathise with your situation.