Samsung Claim - No confirmation e-mails

[ImbaOne]

I was waiting for the voucher code when i claimed my pre-order rewards, but did not receive any e-mails saying confirming my code. I thought that I just need to be patient and wait for my galaxy buds live+ to arrive. It has been way past 30 days and I still was not able to receive my reward.

I reached out to Samsung and they said the e-mail was sent on 24/08/2020, so I go through all my e-mails within my inbox and junk folders but nothing was found.

How do I go about this problem?

[BandOfBrothers]

You will need to go back to the support desk and advise them you haven't received the email they have stated was sent and ask them what your options are @ImbaOne 

I wish you all the best with this.