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Original topic:

Recent update

(Topic created on: 20-05-2022 04:08 PM)
SueL
Journeyman
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Galaxy Note20 Series
So my phone  ( Note 20 Ultra 5G ) updated  this morning  .......  now my phone keeps launching random apps when I open it ( I have the LED wallet case ) and all my favourite websites that were saved in a folder on the home page have disappeared .  The websites I can cope with , but having to keep dismissing apps when I open my phone is extremely irritating  .....   Also the phone keeps turning off the volume from Sound to Mute so I don't get any notifications ,,and my LED case doesn't light up any more  .  Completely fed up with it now  -   does anyone have any idea how to fix it ?   Cheers !!
5 REPLIES 5
TessM
Moderator
Moderator
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Galaxy Note20 Series

Hi @SueL ,

 

that shouldn't be happening at all. Have you tried to remove the case and see if the same thing happens? May I ask what apps are opening by themselves and if there is anything that may be pressing the side buttons of the phone?

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SueL
Journeyman
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Galaxy Note20 Series

Hello Tess , sorry for the late reply , I've been playing with things to try and find out exactly what is wrong !  So firstly , all of this is definitely connected with the case , I think it's mainly the sleep/wake function as it always launches whatever was on the top left-hand corner of the screen on whatever page was open when I closed the phone . My LED Icon Editor app also won't open , I get a " menu currently unavailable " message , when I get a message at all . I've cleared the cache , but to no avail . Is it just a coincidence that everything worked perfectly right up until the moment when I updated my phone ?  I'd just like to also inform you that this happened once before , last November when the phone wasn't even a year old . Because of a tiny scratch on the silver bottom right edge of the phone , I was advised by my local O2 store that this would invalidate the 2-year warranty , and therefore the phone would cost a lot of money to repair . I switched to a non-genuine Samsung , non sleep/wake case  , which I absolutely hated   -  after two or three months the phone fixed itself and my LED case worked perfectly , as did the phone , and did right up to yesterday ! I'm so confused now  -  what should my next move be , please ?

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M_v_Dutch
Apprentice
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Galaxy Note20 Series

I have the same problems with the Led view cover, in my opinion also after the software update.

SueL
Journeyman
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Galaxy Note20 Series
My local O2 store said that they were going to contact the Samsung rep to see if this had been reported by others - hopefully now it has been brought to their notice Samsung will send out a fix for it 🤞🏻🤞🏻
SueL
Journeyman
Options
Galaxy Note20 Series

Also I needed to use my credit card on Samsung pay last week , and that didn't work either  -  I deleted all the cards and added them again , but they still don't work  -  I am completely fed up now with all these problems since Samsung's update , and even more so as my phone is still within its two-year warranty period  -  surely this shouldn't be happening with such a premium phone  ?  Any help gratefully appreciated here !

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