Pre-order giveaway (UK) incorrext date on Invoice from Carphone Warehouse

[Amunnie]

Hi! 

So I purchased the s20 note on the 20th of August  which was the last day of the pre-order. I  have an email confirming  that order with my order number on the 20th. However, only now did I notice that the invoice that came with the phone stated it was from the 21st, which isn't  true. Does that mean I won't  get my freebie despite actually ordering it and get a confirmation  email for the 20th of August? 

[Glitzyday]

Hi, I would apply for it anyway and send a copy of the confirmation email and a copy of your contract. Good luck

[Amunnie]

Thank you!

[note20user · Accepted solution]

Hello, the same thing happened to me, so I contacted the phone contract provider and told them about my situation.
They ended up sending me another invoice which stated that the phone was ordered on the 20th. I sent this email to samsung promotions through their website and my offer was validated

[Amunnie]

Thank you! That has given Me hope

[Regnarts]

Go for it...!

[evanjones]

this has happened to loads of people don't worry

[Amunnie]

Update:

I sent a copy of the original email to Samsung, and after no response for more than 2 working days (I'm sure they're currently inundated with emails about this promotion) I gave them a ring and it was all confirmed minutes after. Currently, waiting for my code