So I purchased the s20 note on the 20th of August which was the last day of the pre-order. I have an email confirming that order with my order number on the 20th. However, only now did I notice that the invoice that came with the phone stated it was from the 21st, which isn't true. Does that mean I won't get my freebie despite actually ordering it and get a confirmation email for the 20th of August?
Hello, the same thing happened to me, so I contacted the phone contract provider and told them about my situation. They ended up sending me another invoice which stated that the phone was ordered on the 20th. I sent this email to samsung promotions through their website and my offer was validated
I sent a copy of the original email to Samsung, and after no response for more than 2 working days (I'm sure they're currently inundated with emails about this promotion) I gave them a ring and it was all confirmed minutes after. Currently, waiting for my code