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Original topic:

photo problem in the gallery

(Topic created on: 17-07-2021 04:46 PM)
Db7266
First Poster
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Galaxy Note20 Series
  • When I take pictures and go back and look at them in my gallery all I get is a gray box but the photo shows at the bottom in a small box but can't see the photo.  Does anyone know how to fix this.Screenshot_20210717-104223_Gallery.jpg

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1 Solution


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Solution
Ventor
Samsung Maker ★
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Galaxy Note20 Series

@Db7266 ,hi,you may need to start session on One Drive from your device.

If you have Micro SD set as the Camera's storage, check if it's accessible.

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5 REPLIES 5
Solution
Ventor
Samsung Maker ★
Options
Galaxy Note20 Series

@Db7266 ,hi,you may need to start session on One Drive from your device.

If you have Micro SD set as the Camera's storage, check if it's accessible.

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Sitti
First Poster
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Galaxy Note20 Series

I have the same problem. Waiting for the solution.

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KING_KOR
First Poster
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Galaxy Note20 Series

What is this gonna do? It's not the pictures on my storage device. I'm on vacation and all my pictures and video are destroyed. 

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KevinGuest
First Poster
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Galaxy Note20 Series

I have been to Samsung twice at Homebush, the tech has even seen this on his phone but they have no idea of the problem, want phone for a couple of days next week, S22 Ultra 1tb, done complete reset, seemed to fix for week before September update arrived now back again. All other apps can read images except default Samsung Gallery App

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willjoe
Journeyman
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Galaxy Note20 Series

Go to Settings >> Go to Application Setting (In some devices application setting is named as apps). Similarly, Find Camera >> Clear Cache and Data and force stop the application. Now, Restart your device and check whether the error is fixed or not.

 

Regards

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