22-08-2020 06:22 PM - last edited 25-08-2020 12:26 AM ) in
Galaxy Note20 Series22-08-2020 06:27 PM in
Galaxy Note20 SeriesI've heard it an heat up after prolonged gaming periods of intensive gaming @EllyH
However I've not come across anything yet saying it heats up from using the camera.
As you say it's a warm day and your hands add heat I would soft reboot the phone by turning it Off and On and then try again.
Please let us know how you get on.
Stay Safe
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.
22-08-2020 06:52 PM in
Galaxy Note20 Series24-08-2020 04:45 AM - last edited 24-08-2020 04:47 AM ) in
Galaxy Note20 SeriesFor what its worth, my Note 20 (not ultra) also has heating issues when using camera, my wife's Note 9 didn't have any heat ups, we both were clicking pics at the same location. It looks like camera is using a lot of processing power and heating up the phone..
Also have noticed heating issues when using wireless 10w charger at night, phone looks like was hot for the whole night.. 😞
24-08-2020 10:55 PM in
Galaxy Note20 Series25-08-2020 04:28 AM in
Galaxy Note20 SeriesI am also experiencing the issue with my Note 20 Ultra heating up. When I doing a lot of scrolling thru webpages the phone can get very warm. Its a little concerning because I wonder if that is reducing the life of the phone. Heat is the enemy to electronics.
25-08-2020 09:58 AM - last edited 25-08-2020 10:26 AM ) in
Galaxy Note20 SeriesIt is the Exynos chip probably...
This is what cpu monitor says with just the app open, not touching the phone: https://i.imgur.com/pxXraQR.png
29 degrees and 23% cpu usage.
This is after giving the screen just 1 quick tap: https://i.imgur.com/nXXyA0h.png
Temp was about the same, since it was just 1 short spike. But as you can see, the cpu usage spiked to 68% just from 1 tap.
Imagine this while scrolling through apps.
Leaving the camera app on, on both my 3 year old note 8 and note 20 ultra, after only 3 minutes the note 8 only lost 1% battery and was stable at 32 degrees. The note 20 however had lost 6% already and was at 40-41 degrees and was still very slowly rising.
25-08-2020 10:17 AM - last edited 25-08-2020 10:18 AM ) in
Galaxy Note20 Series25-08-2020 10:20 AM in
Galaxy Note20 Series25-08-2020 10:26 AM - last edited 25-08-2020 10:29 AM ) in
Galaxy Note20 SeriesI don't think you understood my comment. My battery drain during idle is fine. The temperature during my usage is manageable.
I was just pointing out where the high temperature comes from, 'especially' when using the camera.
The temperature is a real problem using the camera, as the heat, at least on my note 20 gets uncomfortable to touch and it drains the battery a lot quicker than it should.
"The note 20 however had lost 6% already and was at 40-41%" < the last part should be 40-41 degrees not %.
Edit: I should add that after explaining this and showing the screenshots from my previous comment + the battery usage screen. The samsung support made me reset my phone. Since then I haven't heard back from them :))