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Original topic:

Note Ultra 20 5G camera glass just cracked

(Topic created on: 25-04-2021 06:55 AM)
First Poster
Galaxy Note20 Series


Seen lots of posts on the internet with problem like this, my phone, never dropped, in Samsung case and screen protector - the camera glass appears to have cracked without any input. 

Have never damaged a phone before, this looks like  manufacturing defect, but \Samsung support are unwilling to state anything other than physical damage is not covered by warranty. - sending me to s site for a £109 repair bill.

This appears to be a manufacturing defect, rather a user initiated problem (lots of reports on the internet) - even Amazon is selling spares/repairs for it - Is this what Samsung is really like now?

I left the Apple ecosystem due to their abysmal handling of the battery issues historically, and have been a loyal Samsung customer since, having at least 3 of their flagship phones since.

Is Samsung just going to ignore this fundamental flaw in their product?

Superuser II
Superuser II
Galaxy Note20 Series

I've seen similar posts to yours in regards to this happening but this isn't affecting enough phone's I assume to warrant Samsung concluding this is a manufacturing defect @Members_SpcldgX 

I've had quite a few Samsung phone's including the Samsung N20 Ultra Snapdragon 5G  I'm now using and haven't had this issue. 🤞

My family mostly uses Samsung phone's without this issue too.

I'm in no way suggesting this isn't happening to some people but it's Samsung that'll need to agree to a free repair.

You could lodge a complaint ticket and see where that goes.

My phone's are covered by my Home Contents Insurance which I could use if Samsung refuse support. 

Consumer-Rights-Act-2015 might yield some help and information on what you can do.

I wish you all the best with this. 

Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.