09-12-2020 05:09 PM in
Galaxy Note20 SeriesWhen I answer a call on my Note 20 Ultra, the screen doesn't go black when I put it up to my ear. So while I'm talking, numbers are being hit, apps opened, all kinds of stuff. I have reset the phone and removed the screen protector and case. Resetting the phone will help for a few calls, but the issue always comes back. No 3rd party launcher or anything like that installed. Anyone else have this issue? Any idea on what I can do?
09-12-2020 06:45 PM in
Galaxy Note20 SeriesCan you put the phone in Safe Mode which disables all downloaded apps but leaves the stock apps working and then see what happens @ValerieH
Some sensors can be checked by dialing *#0*# in your dial pad.
A Samsung Experience Store or Samsung Service Centre can take a look.
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
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