I have some contact info but as I'm in the UK then the info I have maybe useless to you unless your in the UK too @Bertn88
When I pre ordered the Note 20 Ultra in the UK from Samsung UK part of the ordering process was to choose which free item I wanted. The Buds Live followed by courier a few days after the phone was delivered.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "