Note 20 Ultra - Middle lens are moving around

[Maplepocha]

I just received the note 20 Ultra and as I saw many videos and news about many defects, I thoroughly checked the phone right after.  

Then I heard a some clicking noise when I was flipping the phone , and I found out that my middle lens is moving inside of a camera bezel.  It is not easy to see on the video but, it is definitely moving and it is consistently doing it.

Anyone else having a same issue? and seems like their online services are closed for the weekend.. 😞 

Please check the clip between 0:00 to 0:01, a middle lens is kinda dropping.. 

https://youtu.be/kb0yQCTzdjg

Is this normal?

[BandOfBrothers]

It's normal to hear this @Maplepocha 

It's the camera moving around.

If you activate your camera it will then stop thats then shows this isn't a defect. 

If the noise continues when the camera is on then seek support from a Samsung Experience Store or Samsung Service Centre 

🌈 Stay Safe & Stay Alert.  🌈 

[Anonymous User]

It should be OIS, as suggested by @BandOfBrothers turn on the camera and everything should be more stable due to being used, if it may be a defect😉

[James3636]

Guys, is it normal if the camera lens still move even when camera app is not turned on?

When holding the note 20 ultra vertically (perpendicularly to flat table/floor), i can see that the middle lens seems to "sink" to the bottom of the circle hole, leaving a bigger gap at the top side.

As i rotate the phone 360 degree, seems like the lens follows and moves (slowly, not like the one in  youtube video above which moves abruptly) too .

Again, it "sinks" and leave a bigger gap at the top side, seems like due to the weight of the lens.

Sometimes it is obvious, sometimes it is hardly noticeable.

I managed to find this, but to how much extend it can move i am still confused and worried:

>> https://www.samsung.com/us/support/troubleshooting/TSG01001913/

Please share yout thoughts on this, thank you!

[Catt78]

Hi

Don't be,back in the day, Nokia  Lumia1020 was making the same noise when shaking. 

All i can think when not using the camera and moving the phone as described by you,is that the lens adjust itself at the right angle,getting ready for the next shot.

I also noticed right away with my note 20 ultra,that's a big sensor and uses a different mechanism than other phones 

If you're happy with the photo quality you have nothing to worry about 

[drdino]

Hello guys. I noticed that the camera makes a clicking sound when the app is exited. Is this normal?

[maddog65]

tried my camera on the note 20 ultra no sounds heard no clicking sound iam in the UK

[drdino]

thanks, sounds like my brand new one has an issue then. arrghhhh