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Original topic:

Note 20 Ultra - Middle lens are moving around

(Topic created on: 22/08/20 07:00)
Maplepocha
First Poster
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Galaxy Note20 Series

I just received the note 20 Ultra and as I saw many videos and news about many defects, I thoroughly checked the phone right after.  

 

Then I heard a some clicking noise when I was flipping the phone , and I found out that my middle lens is moving inside of a camera bezel.  It is not easy to see on the video but, it is definitely moving and it is consistently doing it.

 

Anyone else having a same issue? and seems like their online services are closed for the weekend.. 😞 

 

Please check the clip between 0:00 to 0:01, a middle lens is kinda dropping.. 

https://youtu.be/kb0yQCTzdjg

 

Is this normal?

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7 REPLIES 7
BandOfBrothers
Superuser I
Superuser I
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Galaxy Note20 Series

It's normal to hear this @Maplepocha 

 

It's the camera moving around.

 

If you activate your camera it will then stop thats then shows this isn't a defect. 

 

If the noise continues when the camera is on then seek support from a Samsung Experience Store or Samsung Service Centre 

 

🌈 Stay Safe & Stay Alert.  🌈 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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Anonymous User
Not applicable
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Galaxy Note20 Series

It should be OIS, as suggested by @BandOfBrothers turn on the camera and everything should be more stable due to being used, if it may be a defect😉

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James3636
First Poster
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Galaxy Note20 Series

Guys, is it normal if the camera lens still move even when camera app is not turned on?

When holding the note 20 ultra vertically (perpendicularly to flat table/floor), i can see that the middle lens seems to "sink" to the bottom of the circle hole, leaving a bigger gap at the top side.

As i rotate the phone 360 degree, seems like the lens follows and moves (slowly, not like the one in  youtube video above which moves abruptly) too .

Again, it "sinks" and leave a bigger gap at the top side, seems like due to the weight of the lens.

Sometimes it is obvious, sometimes it is hardly noticeable.

I managed to find this, but to how much extend it can move i am still confused and worried:

>> https://www.samsung.com/us/support/troubleshooting/TSG01001913/

Please share yout thoughts on this, thank you!

Lens moving.PNG

Catt78
Explorer
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Galaxy Note20 Series

Hi

Don't be,back in the day, Nokia  Lumia1020 was making the same noise when shaking. 

All i can think when not using the camera and moving the phone as described by you,is that the lens adjust itself at the right angle,getting ready for the next shot.

I also noticed right away with my note 20 ultra,that's a big sensor and uses a different mechanism than other phones 

If you're happy with the photo quality you have nothing to worry about 

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drdino
First Poster
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Galaxy Note20 Series
Hello guys. I noticed that the camera makes a clicking sound when the app is exited. Is this normal?
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maddog65
Navigator
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Galaxy Note20 Series
tried my camera on the note 20 ultra no sounds heard no clicking sound iam in the UK
drdino
First Poster
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Galaxy Note20 Series
thanks, sounds like my brand new one has an issue then. arrghhhh
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