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Original topic:

Note 20 Ultra 5G Rebooting by Itself

(Topic created on: 14/10/20 21:42)
RogerBSpain
Apprentice
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Galaxy Note20 Series

Has anyone else had an issue with their new Note 20 Ultra 5G constantly rebooting by itself?

Took delivery of brand new Note 20 Ultra 5G last Thursday which arrived from the Samsung store. 

Set it up and noticed that it kept rebooting when it wasn't being used. Followed Samsung self help... cleared cache partition, restarted with same issue... safe mode but still same issue... factory data reset without loading any apps and still same rebooting issue.

I can't see any other posts that refer to self reboot issues with the Note 20 Ultra 5G so maybe it's a one off, but it seems strange, straight out of the box.

 

Contacted support today who offered refund after a couple of frustrating hours on hold / live chat / disconnection more calls and emails. Will take the refund but would have preferred a working phone as the design is really nice. Not sure whether to chance ordering a replacement as customer service was a pretty poor experience.

39 REPLIES 39
BandOfBrothers
Superuser I
Superuser I
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Galaxy Note20 Series

Hi @RogerBSpain 

 

I believe the phone can be set up to reboot at pre selected intervals called Auto Restart under Device Care. Press The 3 little dots in the top Rh corner and press Advanced and then you can see if it's toggled On.

 

If it's not toggled On then I'd arrange its collection and then a new one.

 

🌈 Stay Safe & Stay Alert.  🌈 

 

 

 

 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.0/ Android 11.

RogerBSpain
Apprentice
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Galaxy Note20 Series

Thanks ... had factory reset the phone ready to send it back, but set it up again to check if the auto restart toggle could have been the issue. It was set to off so presuming it is off as standard and possibly  not the issue but will see. Appreciate your advice  

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Yas1320
Explorer
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Galaxy Note20 Series

Hi 

Just wondering if your factory reset resolved the issue or did you end of sending it back?

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Liatcb
New Member
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Galaxy Note20 Series

Hi

You were right.

It was "On" I turned it "off" - Crossfinger that it will work 

Thank you very much for your help&advice. 

I'm suffering almost 1 year.....:(

Liat

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BrianH19031967
New Member
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Galaxy Note20 Series
you need take it to Samsung store I had same prob with my S10+ it's a setting in the phone needs to be changed
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RogerBSpain
Apprentice
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Galaxy Note20 Series

Thanks Brian... I may well do if I can find a nearby store but there are also a few other issues with the phone becoming unresponsive, so I'm thinking I've got a bad one. Very much in two minds whether to get a refund or replacement

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ak47kashim
New Member
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Galaxy Note20 Series
I would take it back and get a new one
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RogerBSpain
Apprentice
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Galaxy Note20 Series

Yes, I'm thinking so. Maybe try a new unit and if I have any issues I'll stick with my One Plus 8 Pro

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daween
New Member
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Galaxy Note20 Series

yes I had this exact thing happen to my brand new ultra 20.  It seems to happen only when in my back pocket.  This is a major bug.

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Matispf84
First Poster
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Galaxy Note20 Series


Hi, I'm from Argentina, I have exactly the same problem on a Samsung Galaxy Note 20 Ultra. It restarts randomly throughout the day.
I already made a hard reset and continues to do so. I don't have the automatic reboots feature activated either.

Frederickdawg
Explorer
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Galaxy Note20 Series

Did you manage to resolve this issue? Mines doing the same around 6.30am every morning. Auto restart is not turned on. 

RenatoPdeFreitas
New Member
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Galaxy Note20 Series

I'm having the same problem with my NOTE 20 ULTRA .... The phone wakes me up at dawn when it reboots. This kind of problem with such an expensive product is unacceptable. We need to make some noise on the internet to force SANSUMG to correct the problem.

VTFAN
New Member
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Galaxy Note20 Series

just got mine 3 days ago and the same issue started yesterday

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VTFAN
New Member
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Galaxy Note20 Series

I switched to the note because my s9 had the permanent water damage symbol which was bogus.  Something needs to happen in the Quality control dept and its all software related. Samsung used to be reliable however Im really thinking of switching over to apple after these last 2 phones.

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Matispf84
First Poster
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Galaxy Note20 Series

I returned my note to the store where I bought it (Movistar Store in Argentina). Incredibly they wanted the quarantine to end so I could just take it to a Samsung technical service. 

I went through the whole Galaxy family (S3, S4, S5, S6, S7, S8 ... Note 10 ... Note 20), the waste of time they put me through arguing on the phone, by chat, by email made me rethink the next purchase. I doubt it is with Samsung

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Frederickdawg
Explorer
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Galaxy Note20 Series

Mines restarting at around the same time time early morning when I'm sleeping. I know it's a restart because of the uptime and I also don't have auto restart enabled. Also it asks for sim card pin. 

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Gavino25
First Poster
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Galaxy Note20 Series

I'm a note 20 ultra user from The Philippines. Same issue are being experience here. Aside form the random reboot, the apps are also keep on stopping, battery drained easily and signal lost most of the time. Regarding signal, I'm also using my note 9 with the same provider, only Note 20 lost the signal. Hopefully, the next security patch can address all these problems.

Members_WGUwuqL
First Poster
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Galaxy Note20 Series

Try turning off Bixby routine. I have tried that and hasn't restarted in a day. Fingers crossed.

 

This random restart is really annoying. Battery is so weak compared to my note 10 plus after patch upgrade. This problem relatively started after I upgraded the patch when I unboxed the phone. I had full network bars before and now 2 network bars and *****ty battery life.

Samsung so called SWAT team is not helping. This was a bad decision to upgrade to Note 20 Ultra.

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Frederickdawg
Explorer
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Galaxy Note20 Series

So mine was randomly rebooting also, no rhyme nor reason.  Rebooting randomly.

 

Set it up in Safe Mode and after about 12 hours of uptime inSafe mode it also rebooted , this time it rebooted whilst I was scrolling on the screen and I saw it. Before it would occur when not being used. 

 

Dud unit , manufacturer date 7/29 made in vietnam. 

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Yas1320
Explorer
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Galaxy Note20 Series

Hi

 

Did turning off Bixby Routines resolve your problem.  I did this a few days ago and my phone did'nt restart, but it's just done it now, even though Bixby Routines is switched off.

 

Cheers

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