Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Note 20 Ultra 5G Proximity sensor problem?

(Topic created on: 11-11-2020 06:16 PM)
AndreiV
Navigator
Options

Hello,

 

I mostly use the phone with a Bluetooth headset however I've noticed that when using without the headset, the proximity sensor works incorrect. I thought initially that is from the default protective layer and I've removed it. 

 

When I am in call, not on speaker and if I move phone from my ear, mostly it will light the screen but if I move the phone slow, it stay blank, specially happens in low light or at night.

 

When I put the phone on my ear, almost every time the screen is turned off but sometimes it stay opened and there are accidentally button touches.

 

I compare it with my old Note 9 which was working flawless.

 

 

If I want to test I dial a number and put the hand over the top. Sometimes the display remains on.

 

Is this how it should work?

 

Can somebody replicate this?

 

Thanks

0 Likes
1 REPLY 1
JD79
Explorer
Options

Hello

I have the exact same problem as described.

After all updates that were made, including new Android 11 bet 1-4, the problem still persists.

I have made several tests and I concluded that most probably it is a bad designed sensor....

What a shame!!!

0 Likes