I processed my free gift claim. Received all the emails followed the link to place the order but said code expired eventhough my email said I have till 31st October. I rung and spoke to someone on the 23de September and he told me there has been problems. So he took me through security and said a new code will be emailed to be to use and claim the earphones. It is now the 27th and I have still not received an email. And trying to ring is a pain I was transfer 6 times to the " correct " department just to be told I would need to be transferred again. Can someone please tell me whom I should contact irregardless to this as its getting ridiculous been trying since beginning of September.
Totally understand that your unimpressed and frustrated with this and rightly so.
There is a few recent threads similar to yours.
"With any issues claiming your free gifts after pre-ordering the Note 20 series, we'd advise getting in touch with our Promotion Team on 0333 000 3900."
I wish you all the best with this situation.
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.