21-05-2021 08:48 PM in
22-05-2021 03:16 AM in
22-05-2021 12:16 PM in
This seems odd. The latest firmware is here Download Samsung Galaxy Note 20 Ultra 5G SM-N986B EVR United Kingdom (EE) N986BXXU2DUDA firmware (sa...
You can try this yourself or take in to an EE shop to update. Be warned if you attempt this yourself and it goes pear shaped, your warranty doesn't apply. The instructions are on the right hand side of the page.