Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Never got my free gift Samsung note 20+ ultra

(Topic created on: 21-09-2020 10:04 PM)
Adz1989
Journeyman
Options
Galaxy Note20 Series
Did anyone get there free gift my claim went through and got a voucher, claimed it via Samsung site to then have an email 20 days later saying we recieved your refund request when I have not asked for a refund I want my free gaming pad and wireless charger 
0 Likes
13 REPLIES 13
BandOfBrothers
Samsung Maker ★★
Options
Galaxy Note20 Series

Hi @Adz1989 

 

I've read another post where the person is saying pretty much the same.

 

Your going to need to raise a complaint ticket with Samsung either by calling their Online Sales Team and or send them an email.

 

I wish you all the best with this situation. 

 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

0 Likes
Adz1989
Journeyman
Options
Galaxy Note20 Series
I had this email today

Hi Adam,

Thank you for your prompt reply.

We really do apologise if your order was returned, the only thing that we can do is to offer you a £25 voucher code.

I hope I've answered your query. If there's anything else I can help you with, please let me know at your earliest convenience. Feel free to reply to this message to reopen this ticket and we'll be more than glad to assist you further.

You will also receive an email survey regarding how I personally assisted you today which will help us improve our overall customer service experience. Your feedback is highly appreciated.


Kind regards,
0 Likes
Adz1989
Journeyman
Options
Galaxy Note20 Series
defiantly been scammed, this is false advertising, I didn't want to upgrade but was told I would get a free gift so I did, trading standards next route
0 Likes
BandOfBrothers
Samsung Maker ★★
Options
Galaxy Note20 Series
Which 'free gift' did you choose ?


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

0 Likes
Reanie09
Explorer
Options
Galaxy Note20 Series
I got mine today. all done and processed within a week. the only good thing that came out of such a bad experience due to the note20 ultra being such a bad phone. x
0 Likes
Adz1989
Journeyman
Options
Galaxy Note20 Series
I chose the gaming pad and wireless charger pack
0 Likes
Adz1989
Journeyman
Options
Galaxy Note20 Series
crazy basically fobbing me off for £25 when infact the free gift is worth £133 after paying cash for my phone £1279 mental
0 Likes
DannyT
Moderator
Moderator
Options
Galaxy Note20 Series

With any issues claiming your free gifts after pre-ordering the Note 20 series, we'd advise getting in touch with our Promotion Team on 0333 000 3900.


Welcome to the Community!

0 Likes
AntS
Moderator
Moderator
Options
Galaxy Note20 Series

Hi @Dennycrane, Just spotted this - and thought I'd reply.

 

Those "NAR" posts are something users shouldn't be getting notifications for. Nothing all that exciting, it's just literally Moderators letting other Moderators know they've reviewed some stuff in an area that's only accessible to Moderators. You're seeing them 'cos there's a glitch in the Members app. (Which I've fed back to the people at our end, along with a looooooooooong list of other stuff.)

 

Definitely not looking to censor or ban you or anyone else for giving honest feedback on Samsung stuff. Pretty much a big part of what this place is for. And if you can mix that with a bit of humour, that's quite good IMO. :thumbs-up-sign-emoji-modifier-fitzpatrick-type: (All the better if I'm reading it as coming from Shatner BTW. )