Never got my free gift Samsung note 20+ ultra

[Adz1989]

Did anyone get there free gift my claim went through and got a voucher, claimed it via Samsung site to then have an email 20 days later saying we recieved your refund request when I have not asked for a refund I want my free gaming pad and wireless charger 

[BandOfBrothers]

Hi @Adz1989 

I've read another post where the person is saying pretty much the same.

Your going to need to raise a complaint ticket with Samsung either by calling their Online Sales Team and or send them an email.

I wish you all the best with this situation. 

[Adz1989]

I had this email today

Hi Adam,

Thank you for your prompt reply.

We really do apologise if your order was returned, the only thing that we can do is to offer you a £25 voucher code.

I hope I've answered your query. If there's anything else I can help you with, please let me know at your earliest convenience. Feel free to reply to this message to reopen this ticket and we'll be more than glad to assist you further.

You will also receive an email survey regarding how I personally assisted you today which will help us improve our overall customer service experience. Your feedback is highly appreciated.


Kind regards,

[Adz1989]

defiantly been scammed, this is false advertising, I didn't want to upgrade but was told I would get a free gift so I did, trading standards next route

[BandOfBrothers]

Which 'free gift' did you choose ?

[Reanie09]

I got mine today. all done and processed within a week. the only good thing that came out of such a bad experience due to the note20 ultra being such a bad phone. x

[Adz1989]

I chose the gaming pad and wireless charger pack

[Adz1989]

crazy basically fobbing me off for £25 when infact the free gift is worth £133 after paying cash for my phone £1279 mental

[DannyT]

With any issues claiming your free gifts after pre-ordering the Note 20 series, we'd advise getting in touch with our Promotion Team on 0333 000 3900.

[AntS]

Hi @Dennycrane, Just spotted this - and thought I'd reply.

Those "NAR" posts are something users shouldn't be getting notifications for. Nothing all that exciting, it's just literally Moderators letting other Moderators know they've reviewed some stuff in an area that's only accessible to Moderators. You're seeing them 'cos there's a glitch in the Members app. (Which I've fed back to the people at our end, along with a looooooooooong list of other stuff.)

Definitely not looking to censor or ban you or anyone else for giving honest feedback on Samsung stuff. Pretty much a big part of what this place is for. And if you can mix that with a bit of humour, that's quite good IMO.  (All the better if I'm reading it as coming from Shatner BTW. )