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Original topic:

Moisture

(Topic created on: 08/04/21 17:46)
noteultra
First Poster
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Galaxy Note20 Series
2 days ago msg popped up on screen regarding moisture in my note 20 ultra and since my 🎧 won't pickup on phone tried everything all dry and clean but still no luck plz help.
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11 REPLIES 11
UserK45
Explorer
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Galaxy Note20 Series
Are you sure you haven't dropped your phone in water? Blow into the phone's USB port because sometimes moisture can get inside without you knowing. Try to restart your phone, perhaps that would work
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noteultra
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Galaxy Note20 Series
Nope it just happen like that a msg came on screen and is still there.

Screenshot_20210408-171301_Samsung Members.jpg

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Babishko
Voyager
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Galaxy Note20 Series
I used to have this problem every 6 months or so on my old Note 9 noteultra. Once, it was cured by a simple reboot but mostly it just needed a gentle warming of the charging point by my Wife's hair dryer or even just leaving the phone in a warm dry place for up to 48 hours or so. Yours in it's second day of this problem now mate so I would try a reboot first and then apply gentle heat to the port if you can as I suggested. This problem is never a permanent one and I am sure your phone will be back to normal in no time noteultra. Good luck to you. 👍
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noteultra
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Galaxy Note20 Series
This is what technical department got back with 😳.

Screenshot_20210408-185551_Samsung Members.jpg

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ghosty
Voyager
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Galaxy Note20 Series
Why is this, aren't our phones supposed to be waterproof?
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noteultra
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Galaxy Note20 Series
That's exactly I asked them.

Screenshot_20210408-193925_Samsung Members.jpg

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Babishko
Voyager
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Galaxy Note20 Series
Careful there noteultra. They are determined to get money from you it seems when they know for sure that this problem is only transient and should right itself. 👍
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Podcasts101
Explorer
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Galaxy Note20 Series
No, no phone is waterproof but some are water resistant and only to some levels
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Podcasts101
Explorer
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Galaxy Note20 Series
It's exactly what they want more money
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