If I was to factory reset my phone

[Julie84]

Hey can someone please verify this if I was to factory reset my phone and was to back up all the contents on my phone before I done it. Then once it's reset to factory settings if I was to use the back up would that not still have all the problems on the phone like it did before it was reset? Is my only option to factory reset and start from scratch and lose everything thanks

[CarlH]

It depends what's causing the issue, @Julie84. If it's an app and you reinstall it then yes, the issue may well persist. What reason are you wanting to Factory Reset your phone for please? 

[Julie84]

Hi carlH I'm having all sorts of problems with the phone I'm not getting txt messages I can send but not recieve I have to torn my phone out and on sometimes that helps also calls people can't get through they get a strange noise like my phones blocked or something. Iv asked my network but they have checked and no problems. Also my Gmail app I used to get my emails instantly now I need to manually check them no settings have been changed to make it like that.

[BandOfBrothers]

Typically a factory reset can help as this takes the phone back to its last successful software update, and clears the phone of the junk files as well as your own files and data.

If the issues however is somehow integrated into your back up then this could reintroduce issues when setting the phone back up.

This is why some won't use the back up to begin with and see what happens to highlight whether it's the phone or back up.

Personally I clear my phone's System Cache File's first and when re introducing my apps I do this via MyLibrary in my Playstore.

Some try their sim card in another phone as a process of elimination to rule out the sim card too etc.

They also ask the network to perform a sim swap to replace their current sim card.

Also asking the network to flush the account can help in some case's @Julie84