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Original topic:

I'm returning my Note 20 Ultra, the Ear Buds, and the Clear View flip cover

(Topic created on: 29/08/20 17:09)
davehorne
Voyager
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Galaxy Note20 Series

I started another thread explaining my change of opinion regarding the camera.  The administrator merged that thread into this.  Please scroll down to read that.   The camera 'issue'  I mentioned in this post is resolved.  I had the wrong setting on the camera.

 

I initially was upset that the end panels of the phone were scratched but it turned out to be the protective plastic coverings that were scratched.  Once I removed the plastic, the issue was resolved.  (I see I was not alone with this issue.)

I've been disappointed with the battery drain though I also realize that could be a software fix.

The latest issue, I took several photos, one a close up and the other, a photo of an A4.  The A4 was a receipt from my optician.  I also had a copy of that receipt taken by my Note 10+.  The Note 20 Ultra was decidedly less sharp.  That disturbed me. 

Now, there might be a software fix for this, but I don't want to be burned.  I bought these items from the Samsung online store here in the Netherlands, and I've already called them and will receive further instructions.

I loved my Note 9, I loved my Note 10+, but I am disappointed with the Note 20 Ultra.

These issues might be corrected with software updates, but you simply do not put phones on the market without better testing.

Fortunately, the guy I sold my Note 10 + to, has agreed to sell it back. 

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davehorne
Voyager
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Galaxy Note20 Series

The guy who bought my Note 10+ just came over and we talked about the camera settings.

The 4:3 setting will yield the typical 3 MB size of photos, that plus the shutter delay is considerably less.
(The 'delay' is just the time that the shutter is open.  If there's a 'delay', it's because the shutter is open, taking in more information, resulting in a larger file.  If you're taking a photo without a tripod, you'll probably have a more blurred image, and that was what I was unknowingly doing.)

I apparently had the setting for the camera on a Pro mode which results in larger files per photo and the shutter is open longer - that's the delay I mentioned in my other post.    (Had I used a tripod, that 'delay' wouldn't have been an issue, though I still would have had very large files.)

So, I will keep the Note 20 Ultra at least for another week to see if I still want to return it  ... and if I do, I have the Note 10+ back from the guy who bought it.

So, the issue with the close up on the rear camera was almost certainly my 'fault' by having the wrong setting chosen.  (I believe I didn't change any settings though.  We did a reset this morning of the camera settings, restarted the phone, and it was on 4:3.)

At any rate, I learned something ... and maybe my public display of stupidity might help someone else.  :smiling-face:

Now, it would appear the only issue for me might still be the battery. 

The 4:3 should be the setting chosen for everyday photos.

It would appear my issues with the rear camera close ups was probably my 'fault' and not Samsung's.

I'm just keeping the discussion honest. 






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11 REPLIES 11
davehorne
Voyager
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Galaxy Note20 Series

I took some closeup photos using the Note 20 Ultra and I'm disappointed. 

 

I've compared these photos with similar photos from the Note 10 + and the difference is noticeable. 

 

Is a software fix the solution for this or is this an intrinsic flaw? 

 

I'll spend more time with this but this is unsettling especially considering the price I paid. 

 

davehorne
Voyager
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Galaxy Note20 Series

For some reason I can't edit the subject. 

I meant Camera.  :smiling-face: 

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ChrisM
Moderator
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Galaxy Note20 Series

We've changed the heading for you, @davehorne!

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Plivsey69
First Poster
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Galaxy Note20 Series
I'm disappointed too, battery drain is terrible, photos are not great, when I upgraded to the note 10 I said never again as only marginal difference in my view to the note 9, note 20 again more negatives than positives, next time I've told my wife to hit me if I say the word upgrade.
davehorne
Voyager
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Galaxy Note20 Series

I first noticed the photo issue this morning.  I had taken a photo of an old DVD drive and uploaded it to a Dutch 'Craig's List'. 

I received a message from a guy wanting to know the model number.  He told me he couldn't make out that information from the photo I had uploaded.

I had uploaded a photo of the underside of the DVD drive with all the information from Dell.  I looked at the image on my phone and it wasn't that sharp.  I then took a photo of an A4, a receipt from my optician, that I had taken also with my Note 10+ and compared the two.  Even my wife, who doesn't have the greatest vision (and can see only out of one eye), could see the difference.

I know that there are or were issues with close up focusing with the S 20 Ultra as well.

I'm very disappointed with the quality control of Samsung.  I've already received the return order labels and the guy who bought my Note 10+ will stop by tomorrow morning and we'll reverse the transaction.  (He previously bought my Note 9, so we have a kind of relationship.  I buy a new phone and he buys the slightly older one.)

I hope someone in quality control for these phones loses their job.  I would have kept the phone even with the battery issue because I assume there will be a software fix.

The sharpness issue made up my mind for me.  This is bad quality control. 

So, I'll keep the Note 10+ until I find a replacement.  I really like the S Pen feature though. 

I'm more disappointed than angry.


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yorkie68
Apprentice
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Galaxy Note20 Series
mines been ok
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davehorne
Voyager
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Galaxy Note20 Series

I've spent more time playing around with the camera. 

 

A few more comments are in order. There's a slight delay from the time you press the white circle and the 'shutter' clicks. 

 

For stationary scenes that's not a problem but I can imagine if there's some motion involved, it could be. 

 

I've also looked at file sizes for photos taken with the rear camera. 

 

The smallest size was 7 MB and files as high as  almost 29 MB are not uncommon.  I think the days of photos being 3 MB in size are over.

 

 

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Jasonseery
Helping Hand
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Galaxy Note20 Series
I 100% agree no testing must of went into these at all and then fake reviews had to be used how would anyone rate these devices good which such poor battery life! they don't stay on long enough to be used, if you can send it back get a refund, why let samsung have your money and be unhappy with a device, I wouldn't wait for a software fix that could be months, disgusting how samsung has ruined the s10 s20 and note 20 and dont improve a thing just higher specs that don't work
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Jasonseery
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Galaxy Note20 Series
its awful how such an expensive new device shoots worse photos then the old model, Scamsung id say are laughing at releasing new devices that are not as good and getting over 1300 euros off people! it baffles me how the battery is so bad, camera not as good and over heating devices how samsung get away with this, surely when they tested the devices they knew this but instead just release them. Id return it my friend is today his is awful its not nearly as good as the note 10
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