24-07-2023 12:44 AM in
Hi. I'm new to the community and would appreciate the help of members here. A few hours ago I got locked out of my Galaxy Note 20 Ultra phone right after updating to Android 13 firmware. I discovered that the regular pattern I had been using before the update had been changed.
I tried unsuccessfully unlocking it with the Unlock tool from within my Samsung account, but remembered I had not enabled this feature on my phone. After many failed attempts to unlock the pattern, I received the below message on my phone's screen:
"There have been too many unsuccessful attempts to unlock this phone. To protect your security, we have locked it permanently. Contact Samsung customer service to reset your phone."
I have tried factory reset to no avail. I'm stuck and cannot use my phone., and I have not been able to contact Samsung Customer Service.
Any help here is really appreciated.
24-07-2023 04:11 AM in
24-07-2023 08:19 AM in
03-08-2023 08:57 AM in
I would like to thank all members who have responded with helpful suggestions.
Unfortunately, I had to resort to factory resetting my phone and start from scratch.
My issue here is, why would an Android version update replace a pattern lock with another one... or replace a password with one you didn't add?
I always use a simple pattern that is easy to remember.