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Original topic:

Galaxy Note 20 Ultra 5G not showing esim options

(Topic created on: 21-05-2022 06:19 PM)
Krugermj
First Poster
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Galaxy Note20 Series

Hi,

I am not seeing the esim option under the sim card manager on my phone.

Anyone else experienced this?

My phone is on Android Ver.12 and One UI ver. 4.1

#Galaxy Note 20 Ultra 5G

 

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13 REPLIES 13
PaulM1
Moderator
Moderator
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Galaxy Note20 Series

Hi, @Krugermj. I'd expect that to show under SIM card manager, which (for the benefit of other users) you can access using the steps provided here:

https://www.samsung.com/uk/support/mobile-devices/how-to-use-or-manage-dual-sim-cards/

Once you click into SIM card manager, I would expect that you would see eSIMs as the second category, and there is a plus symbol alongside the text "Add mobile plan." 

If you can't see it there, please upload a screenshot and we can help you locate this setting. 

Blessed4life
Hotshot
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Galaxy Note20 Series
Hi, in Sim card manager you will see (Add mobile plan) under esim that is greyed out.
Screenshot_20220522-011301_Call settings_2743_1653178381.jpg
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Krugermj
First Poster
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Galaxy Note20 Series

Screenshot_20220522-082344_Call settings.jpg

 Unfortunately I am not seeing that option. That is what I am looking for.

 

Thank you.

 

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Krugermj
First Poster
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Galaxy Note20 Series

Thank you for your response. I don't have that option. 😔

Screenshot_20220522-082344_Call settings.jpg

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Krugermj
First Poster
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Galaxy Note20 Series

Screenshot_20220522-105141_Software update.jpg

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Pugs1957
Samsung Maker ★
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Galaxy Note20 Series
What is the service provider software version on your phone and who is your carrier?
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Krugermj
First Poster
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Galaxy Note20 Series

Is that different to my screenshot in my reply above?

 

I am with Vodacom in South Africa.

 

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Pugs1957
Samsung Maker ★
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Galaxy Note20 Series
Yes, it is different. From what I have read the esim capability is csc dependent so the info I need will help. You can find it in settings, about phone, software information.
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Krugermj
First Poster
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Galaxy Note20 Series

Found the info, thank you. See the attached picture...

Screenshot_20220522-211533_Settings.jpg

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