Galaxy Note 20 Ultra 5G not showing esim options

[Krugermj]

Hi,

I am not seeing the esim option under the sim card manager on my phone.

Anyone else experienced this?

My phone is on Android Ver.12 and One UI ver. 4.1

#Galaxy Note 20 Ultra 5G

[PaulM1]

Hi, @Krugermj. I'd expect that to show under SIM card manager, which (for the benefit of other users) you can access using the steps provided here:

https://www.samsung.com/uk/support/mobile-devices/how-to-use-or-manage-dual-sim-cards/

Once you click into SIM card manager, I would expect that you would see eSIMs as the second category, and there is a plus symbol alongside the text "Add mobile plan." 

If you can't see it there, please upload a screenshot and we can help you locate this setting. 

[Blessed4life]

Hi, in Sim card manager you will see (Add mobile plan) under esim that is greyed out.

[Krugermj]

 Unfortunately I am not seeing that option. That is what I am looking for.

Thank you.

[Krugermj]

Thank you for your response. I don't have that option. 😔

 

[Krugermj]

 

[Pugs1957]

What is the service provider software version on your phone and who is your carrier?

[Krugermj]

Is that different to my screenshot in my reply above?

I am with Vodacom in South Africa.

[Pugs1957]

Yes, it is different. From what I have read the esim capability is csc dependent so the info I need will help. You can find it in settings, about phone, software information.

[Krugermj]

Found the info, thank you. See the attached picture...