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Original topic:

Galaxy note 20 not letting me log in after an update

(Topic created on: 21-08-2020 09:17 PM)
Tadi
First Poster
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Galaxy Note20 Series

Ive just got my new galaxy note 20, it now wont let me log in after an update, problem is i never put any password on the phone during setup except a thumb print, please can anyone help, it wont even let me switch off the phone to factory reset, as i need to put my password in

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2 REPLIES 2
Ayybforty
Apprentice
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Galaxy Note20 Series
You cannot setup a fingerprint without a pin or password. Just remember any fields you entered data into when adding your fingerprints and try using that. Be sure to read what its asking might jog your memory, pin is numbers password is characters and/or numbers.
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BandOfBrothers
Samsung Maker ★★
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Galaxy Note20 Series

As a last resort log into your Samsung Account on another device and use the findmyphone option to reset the phone @Tadi 

 

 

🌈 Stay Safe & Stay Alert.  🌈 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb.
Samsung Gear s³ Frontier Watch.
Samsung Galaxy Watch⁴ Classic.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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