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Original topic:

Galaxy Buds Live promo not recieved

(Topic created on: 02/11/20 21:52)
Hudson19
First Poster
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Galaxy Note20 Series
I ordered my galaxy buds live promotion after pre ordering and getting my Note 20 on August 22nd .. I didnt get a confirmation email but when I checked the tracking around end of September the tracker said it had been dispatched. 

Its now November, I have called Samsung about this but they said they xant deal with it and said that I should email promotions with the proofs and let them know whats happened. I have done this but recieved no reply. I sent this email on 17th October. 

Anyone know what I should do ? 
4 REPLIES 4
CosmicSpaceGoat
First Poster
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Galaxy Note20 Series
Given the pandemic, responses will be a lot slower than usual however I would still not give up and keep contacting them as Samsung should hold up there offers. Failing that you could seek advice from Trading Standards. Hope that helps 🙂
GabrielCohen27
Apprentice
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Galaxy Note20 Series
Call it they will send it.
Stoosh1
First Poster
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Galaxy Note20 Series
I am the same still not recieved the earbuds
tambre77
Apprentice
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Galaxy Note20 Series
if you pre.ordered your phone via Samsung.com your buds should have been placed in your basket at time of checkout if they weren't they will not arrive
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