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Original topic:

Dual sim always on greyed out

(Topic created on: 23-06-2021 06:42 PM)
Rautek1966
Apprentice
Options
Galaxy Note20 Series

Recently the option Dual Sim always on is greyed out on my phone .. worked perfectly until a few months ago .. tried changing the sim cards (both new) but no success...

Making calls on both Sims works without any problem.. but when I am calling with one card I'm not reachable on the other... 

Any advice??

  • Greetz JohnScreenshot_20210623-183552_Call settings.jpg

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5 REPLIES 5
xSteveuk
Helping Hand
Options
Galaxy Note20 Series
Hi,

Check if the SIM cards
are properly place
and instert it into your device again

might want to restart your device 

And see it helps
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Rautek1966
Apprentice
Options
Galaxy Note20 Series

Tried that but no success....😔

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Mitzzz999
Hotshot
Options
Galaxy Note20 Series
Worst case scenario... if everything has been thought of... back up all your data and hard reset the device. Make sure you're on the latest firmware too before doing that, a software update may refresh the phone... interesting to see if a hard reset fixes it. Extreme action but it's a option.
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Rautek1966
Apprentice
Options
Galaxy Note20 Series

Thnx Mitzzzz

But already tried that and no solution either... 😞

 

 

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AndrewL
Moderator
Moderator
Options
Galaxy Note20 Series

@Rautek1966: Can you try heading to Settings > Connections > SIM Card Manager > Preferred SIM Card, and set Calls to 'Ask Always'. Now, head to More SIM Card Settings and check to see if Dual SIM Always On is available for selection. If you already had your Calls set to 'Ask Always', try assigning a preferred SIM to see if this helps. 

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