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Original topic:

Disabled Messages dual SIM

(Topic created on: 03-12-2021 01:01 PM)
3326 Views
Victor63567
First Poster
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Since updating to the Android 11, I have lost the ability to choose which of my SIM card numbers to send sms with. Previously, after typing a message, I could select which of my two SIM I could use by click on one of the two icons representing the two SIM cards. Now only one or the other is available. And I have to choose this from going to settings before writing my sms. This is an obviously difficult time consuming, and counterproductive. 

 

Samsung, please kind restore this function. 

12 REPLIES 12
acko54
Apprentice
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touch that present SIM number and both should appear to give you the option I have found ..
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WoodyRdg
First Poster
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I agree. it's the same with phone calls too.

why make things worse when it used to work so well.

also, why is no one responding to these messages?
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Sharpie1982
Student
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I have the same issue, have you noticed that it no longer informs you which sim has received the text. This is very inconvent for my work.
I have reported the error to Samsung. Let's hope. They fix it as it rather defeats the object of having a dual sim phone
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@Victor63567 , @Sharpie1982 , @WoodyRdg , @acko54 and to anyone else here - I'm happy to help any Friend that has a Samsung Dual SIM device!!

FYI, I'm from Toronto, Canada and my Samsung Dual Sim Note 10+ device MODEL NUMBER: SM-N975F/DS is an international import (I believe from Samsung Vietnam). I use SIM1 (Network Provider: BELL Canada) for work purposes and SIM2 (Network Provider: Rogers) for personal use. After running out of patience waiting many months for Samsung to fix this issue in UI 3.0, well, on March 4th 2021, I decided to revert back to Android 10, UI 2.5. Since then, my device is back to normal and working perfectly fine. Just like everyone here and many other similar threads for same issue, now I'm just monitoring every Samsung Community daily and waiting for someone to eventually post good news that Samsung has fixed this issue in Android 11, UI 3.x. Meanwhile, the best part is I have my SIM1 + SIM2 buttons for calls and messages! Since I'm in Canada, Samsung Members app will only connect to a local country, so when I posted a this issue in Samsung Community in Canada, fortunately and so lucky that I got help from an Expert Level 5 (CHMultimedia) who did me the huge favor uploading Authentic Samsung Software files and instructions with screenshots to his OneDrive. Please see below.

WARNING / CAUTION - PLEASE READ FIRST:

#1. Below recommended solution will only work for: SAMSUNG DUAL SIM NOTE10+ MODEL NUMBER: SM-N975F/DS

IF YOU HAVE  A DIFFERENT MODEL NUMBER THEN STOP AND GET THE AUTHENTIC SAMSUNG SOFTWARE FILES THAT ARE SPECIFICALLY FOR YOUR DEVICE MODEL (sorry, I have no idea where someone would get Samsung Software files for a Dual SIM Note 10, S10, S10+, S20, Note20, Note20+, etc)

#2. BACKUP ALL YOUR DATA - ie. contacts, messages, calls, apps, and all types of media - images, videos, docs, etc....as this process will wipe out the data on your device!

For the SOLUTION to revert your Samsung Dual SIM Note10+ Model Number: SM-N975F/DS  back to Android 10, UI 2.5, go to my post in SAMSUNG CANADA COMMUNITY (link below):

https://r1.community.samsung.com/t5/galaxy-note/lost-the-two-dual-sim1-sim2-buttons-for-calls-amp-me...

GOOD LUCK !!!

Respectfully,

Farooq aka @DualSIMNote10Plus 

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dark666destroyer
First Poster
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I have set my first SIM card for SMS after using the the second SIM mostly for SMS, so yes a lot of the time I'm still trying to use the second one I've even disable SIM card, so so are you telling me that I have to delete all my conversations with people on one number so I can text them on a different one..... Samsung if you keep this up I might see if you stay in one piece after falling out third floor window,. Accidentally when when you are not cooperating one day you may suddenly bounce out of my hand because I am getting peeved off of it
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dark666destroyer
First Poster
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If bouncing my Samsung off the pavement from from a third story helps the situation I'll let everyone know,,, I think it will definitely make me feel better after weeks frustration,, is it any wonder the I have stop using my given first name of Sam😵
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@dark666destroyer - unfortunately Samsung is not listening to our feedback and the Samsung Community Moderators are useless as they refuse to help escalate this issue to Senior ranking Samsung Executives to prioritize on the quick simple fix to bring back both SIM1+ SIM2 buttons for both Samsung apps calls and sms messages. These incompetant Samsung Moderators are not fulfilling their responsibilities as Samsung employees .... someone needs to spank their bad behavior and ignorance....it is so sad they simply do not understand the issue in UI 3.x has resulted UX issues, security issues, cost issues....

Meanwhile, I recommend temp solution to roll back to Android 10, UI 2.5.

Screenshot_20210306-093635_Settings.jpg

Screenshot_20210306-144754_Messages.jpg

Screenshot_20210306-144738_Phone.jpg

CallMeBack
Apprentice
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Why is there not a massive warning about this before the update?? This has completely ruined my phone.

If Samsung is refusing to fix this, does anyone know if there is e.g. some SMS app replacement that can replicate or restore the functionality?

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CallMeBack
Apprentice
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After the initial pain/anger of losing the ability to send SMS messages, this was the second thing I just noticed. The frustrating thing is that the update was only recently released for my Samsung device without any ***** warning.

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