Dialing emergency services

[Tristan2021]

Hi can someone help me. Since the last update (maybe a coincidence)  my phone keeps dialing the emergency service whilst being in my pocket with lock screen enabled. Really need help on this... Its rather embarrassing when they call back and say I've called them four times! Any advice would be much appreciated 

[PaulM1]

Hi there, @Tristan2021. I appreciate that pocket dialling can be very inconvenient - especially as it's been the same recipient on each occasion. I have to confess...I've been in that situation, too. 🙈 Fortunately, there are some great features you can utilise on your phone.

Have you checked to see whether Accidental touch protection is enabled on your Note20 Ultra?:

https://www.samsung.com/uk/support/mobile-devices/how-to-prevent-accidental-touches-on-your-galaxy-s...

I recommend toggling this feature on. The following guide from our friends at Samsung Singapore also contains some additional tips that should prove very useful in this instance:

https://www.samsung.com/sg/support/mobile-devices/how-to-prevent-pocket-dialing-on-samsung-mobile-de...

Please let me know whether this helps.