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Original topic:

Camera Issue

(Topic created on: 15/11/20 10:23)
DGrg
Apprentice
Options
Galaxy Note20 Series
I noticed issue with camera on my phone note 20 ultra- saying "Camera policy prevents use of camera". I read few online advice and turned off sensors,not using 3rd party camera,restarted couple of times and still not working. Any thoughhts/advice please??🤔🤔
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5 REPLIES 5
AndrewL
Moderator
Moderator
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Galaxy Note20 Series

@DGrg: This is potentially related to the permissions associated with the Camera app. To check, head to Settings > Apps > Camera > Permissions, and enable the available options here. If the issue persists, head back to Settings > Apps > Camera > Storage > Clear Cache > Clear Data, or open the Camera app > Tap the cog symbol > Reset Settings > Reset. Close the app and reopen it, and allow any permissions at this stage. If you have installed any third party apps or features relating to the Camera app, then try uninstalling them temporarily to see if this helps at all. 


DGrg
Apprentice
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Galaxy Note20 Series
@AndrewL. thanks for taking time and providing info..did exactly what u said n still didnt work...deleted few apps but still didnt work. GUTTED...☹☹☹😳
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AndrewL
Moderator
Moderator
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Galaxy Note20 Series

@DGrg: Can you try restarting your phone in Safe Mode, as this will disable any third party apps and features, and will help to determine if the issue is stemming from an external source. To enable Safe Mode, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe Mode > With Safe Mode enabled, ensure Airplane Mode is turned off. If you're able to access the Camera without issue, then please restart the phone as you would normally, and delete all third party apps from the device. Sadly it isn't possible to tell which one is the culprit, so a process of elimination will be required. Apologies for any inconvenience this might cause you. 


DGrg
Apprentice
Options
Galaxy Note20 Series
@AndrewL. Thank you for ur advice n infos. Unfortunately i have done exactly what u r advising but no luck. As last option i have contacted Samsung Tech department and reported the issues. Same advise the Tech staff gave me what u gave. And my last try will have to completely reset the phone from O level. They have sent me the link which i will do tonight as i am working. But hey thanks for ur advise man,truely appreciate and i will update once it get resolved.🤞
DGrg
Apprentice
Options
Galaxy Note20 Series
@AndrewL...I'm still unknown what led security policy fault for camera but it's sorted.. I had to do factory resetting..its been nearly an hour and camera is working fine. Hope the security policy issue is solved. Thanks man for ur time n best wishes!!
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