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Original topic:

Camera Failed

(Topic created on: 06-01-2021 02:25 PM)
Moataz1
First Poster
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Galaxy Note20 Series

When using the camera app, I get a "Warning Camera Fail" message.

 

I assume it's a software bug, do we have any solutions?

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7 REPLIES 7
Pugs1957
Superuser I
Superuser I
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Galaxy Note20 Series
It's more likely the camera module needs replacing
Moataz1
First Poster
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Galaxy Note20 Series

How its module issue, however the third-part application is working fine like Candy Camera.

 

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BandOfBrothers
Superuser II
Superuser II
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Galaxy Note20 Series

You could try going into settings,  apps, camera, storage and clear it's cache @Moataz1 

 

If no help then consider putting the phone in Safe Mode which disables your downloaded app's but let's your stock app's keep working. If the issues stop then this highlights a downloaded app as the possible issue. Come out of Safe Mode and start deleting your most recent downloaded app's one at a time until it stops.

 

Also if your using a sd card then remove it and then check just incase it's failing.

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

Pugs1957
Superuser I
Superuser I
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Galaxy Note20 Series
I can only respond to information you give. Generally this message happens when there is a hardware issue. To help diagnose an issue full information is required and you made no mention the camera worked with other apps.
CrazyTom2k2
Superuser I
Superuser I
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Galaxy Note20 Series

Hey there!

 

I can see people are already giving you a hand, but I'm gonna throw an extra thing into the mix. Could you go into the Samsung Members app and run a Camera Test? Could you also go into the Dialer, dial *#0*# and run the Mega Cam test in there. If those both work okay, sounds like your phone might a reset - if that fails, then you'll need a camera module replacement, as @Pugs1957 stated. 

 

Also, before you perform a reset, make sure you back everything up, and try the suggestion that @BandOfBrothers  offered.

 

Let us know the outcome!

 

All the best,

Tom :smiling-face:

Dsslaugh64
First Poster
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Galaxy Note20 Series

I'm having the same problem. Have done everything suggested, two hard resets, no new apps, randomly works and then boom stops working. I'm beyond done paying over $1000 to get a decent camera to only have it stop working  after a year. 

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CrazyTom2k2
Superuser I
Superuser I
Options
Galaxy Note20 Series

Hey there Dsslaugh64!

 

Really sorry that none of our suggestions worked for you. I'm gonna suggest contacting Samsung's Customer Service to get that camera module serviced.

 

And honestly, I completely understand why you're annoyed - guessing the phone isn't even a year old and you're already having issues. If you're in the UK, and you've had the phone for less than 6 months, contact your retailer for a replacement unit - that'll probably be quicker than going through Sammy. Also, make sure you pull all your data off your phone.

 

All the best,

Tom 🙂

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