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Original topic:

Camera App Failed

(Topic created on: 15/04/21 23:47)
Mahekaw
Apprentice
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Galaxy Note20 Series

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The Samsung camera app has stopped working on my device - factory reset, and a tech visit under warranty hasn't solved the issue. According to the engineer apparently it's a known software bug, and waiting for Samsung to address. The camera hardware is working fine, and operates normally in other camera apps/WhatsApp etc. Any advice would be appreciated! Anyone else suffering this problem?
11 REPLIES 11
dainis_cakuls
Explorer
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Galaxy Note20 Series
Try making sure you have all the software updates and note20 series has the beta one ui programme so try that.
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strawberry cake
Hotshot
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Galaxy Note20 Series

@Mahekaw 

 

try clearing the data of the Camera app

tap and hold the Camera app icon → tap "i" → tap storage → clear data

 

😉

 


 (\_/)
(='.'=)
(")_(") strawberry cake so delicious

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JAMES4578
Superuser I
Superuser I
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Galaxy Note20 Series

@Mahekaw   Try clearing both the Data  and Cache of the Camera App.  If to no avail you could try  seeing if the Camera works in Safe Mode ,  if successful may be a particular app that is the issue.  However if not  you may wish to clear the cache partition.   In Android 11 need to connect Device  to computer  or use USB-C Headphones.

Some more advice in this thread: https://www.slashdigit.com/fix-galaxy-note-20-camera-not-working-issue/  

 

 

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Mahekaw
Apprentice
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Galaxy Note20 Series
Thanks how do I try the beta program?
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Mahekaw
Apprentice
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Galaxy Note20 Series
Thanks for the help, I tried this already though 😔
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Mahekaw
Apprentice
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Galaxy Note20 Series
Hey thanks for the help, appreciate it! I'll give that link a read! I've tried it in safe mode and problem exactly the same unfortunately and tried clearing the cache partition too 🤷🏻‍♀️
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dainis_cakuls
Explorer
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Galaxy Note20 Series
It should be on the home screen but I have a s20 fe so I am not sure but I know there is some sort of beta for note 20. Also try reinstalling the camera app or try using a 3rd party app maybe.
Zawis
First Poster
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Galaxy Note20 Series
If you are still encountering the problem. Have you tried the repair apps option from recovery menu?

If not maybe try downloading one of your older backups if you have one before the issue took place? Otherwise maybe there's a way to downgrade the app? I'm not sure if you can roll back camera updates though.. that's all I can think of. Hope you can get this resolved soon!
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rewr342
First Poster
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Galaxy Note20 Series

yes this device continuously showing this error I don't know the reason about it but still I have one way to guide you for further details see  .

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