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Original topic:

Black spot note 20 ultra

(Topic created on: 06/05/21 13:45)
Safai810
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Galaxy Note20 Series

Screenshot_20210506-133334_Gallery.jpg

 I have this Black spot note 20 ultra problem 

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4 REPLIES 4
Luez
Explorer
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Galaxy Note20 Series
Do you have a clearer picture please x
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TessM
Moderator
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Galaxy Note20 Series

Hey @Safai810 ,

In order to determine what the issue is with your device, please perform a hardware test on your phone. To do this dial *#0*# into your telephone keypad > tap on ‘Red’, ‘Green’ and ‘Blue’ > observe the colour displayed. If the colours still show the lines there may be a hardware issue with your device. If this is the case the best thing to do is to take your phone to one of our Samsung Support Centres: https://www.samsung.com/uk/support/service-centre/

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Temur
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Galaxy Note20 Series
send it back for a replacement or get the refund. I had the same issue.
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Safai810
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Galaxy Note20 Series

After 35 days they want to repair it by changing display,actually one of main features I bought this phone is its IP68 rate once they will change the display this IP rate will be broken .

I didn't know what I do ,I try to reach customer service @samsung Egypt and I face many problems due to lake of information and misleading and hesitate descions from customer service and service center .

I wonder why I face all these hassle however I bought premium note 20 ultra one of the most expensive phone in Samsung mobile phone portfolio???!!!!

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