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Original topic:

Black Screen. Phone not hard resetting.

(Topic created on: 04-08-2021 12:33 AM)
RS_uk
First Poster
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Galaxy Note20 Series

Note 20 ultra was fine last night when I went to bed, screen was black this morning but responded to me turning alarm off.

Have not dropped it or got it wet. Phone is in perfect condition and was new last year. 

Cannot perform hard reset, screen remains black even though handset vibrates. 

I am under maker's warranty still as it has broken withing 24 months.

Is there a way to fix this or get a replacement handset?

8 REPLIES 8
Mitzzz999
Hotshot
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Galaxy Note20 Series
Sounds like a fault unless someone can recommend an idea... going to your nearest Samsung Experience Store or maybe trying to book repair support online is your best way going forward.

https://www.samsung.com/uk/support/repair/

If you got it from your network you can go through that channel too as they have their own repair processes.
Official_Block
Navigator
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Galaxy Note20 Series
Try holding down the power button for 30 seconds whilst being charged.
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RS_uk
First Poster
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Galaxy Note20 Series

I have already tried this, and the volume+power button to initiate reset. Same thing happens for both... Screen stays black and the handset vibrates but does not rest. 

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Official_Block
Navigator
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Galaxy Note20 Series
Ok, sorry to hear that. I have no more ideas and the only thing you can do is go to the Samsung website and book a repair.
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ChronicallyHannah
First Poster
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Galaxy Note20 Series
Im having this exact issue. We've tried all the fix tips I found online but nothing thus far is working. Its still beeping for notifications but the screen is completely black and hard reset is not working. Did you manage to get yours fixed in the end @RS_uk?
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AndrewL
Moderator
Moderator
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Galaxy Note20 Series

@ChronicallyHannah: If your screen is unresponsive then please try pressing the Volume Down and Side Keys together for around 10 seconds until the phone restarts to see if this helps. If not, please reach out to our Help Desk via the link below and an advisor will be able to assist you further, and arrange an engineers inspection for you. 

https://www.samsung.com/uk/support/contact/

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Midiman
Apprentice
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Galaxy Note20 Series

Have the same issue. Booked a repair but no parts in stock so are replacing it with A Galaxy S21 Ultra. All very well but trying to get my data backed up but cannot find any tools that will help without putting the phone in Debugging mode which cant be done with a dead screen. Anybody know of any solutions for this?

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RaviSandip
Apprentice
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Galaxy Note20 Series

Hi, Did you get a solution for the problem? Thanks

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