Are Samsung going to release a patch for the N20 Ultra poor battery life on Exynos?

[kradcliffe]

Well that's nearly 2 weeks with the handset and the battery life has not improved as they said it would.

Shutting down this, changing that, turning off 5G, changing display settings .... nothing has made any real difference.

We're lucky in the UK having 28 days for returns but it would be nice if Samsung could acknowledge if they consider the widely publicized poor battery life as an actual issue and that they are working on a fix.

If nothing is going to be changed I'd be as well return the handset now and look for something else.

I'm not even sure if Samsung even read posts on their own forums, there's only one guy ever seems to respond but he's nothing to do with Samsung (apparently)

[Jasonseery]

return it ASAP dont fall for the update scam and get stuck with a power hungry battery killing device!! stupid Samsung letting devices out and not testing them properly, I got stuck with a piece of ***** device now til my contract ends, scamsung got me good and id say with the 1350 euro note 20 many will get robbed

[roryh86]

If 7 hours of screen on time is considered poor, then yeah go ahead return. I'm in the UK and have the Exynos Note 20 Ultra 5G and I'm always getting 6.5-7 hours screen on. I haven't done anything special apart from adding unused apps (that I don't need notifications from) to the Deep Sleep app list. AccuBattery screenshots attached. Also notice at the bottom the Full Battery SOT estimate is 6hr41min.

p.s the Snapdragon is only roughly 10% better. Exynos Note usually dies when the Snapdragon version still has around 10-13% battery left. Is 10% a deal-breaker?

[kradcliffe]

Lucky you, I'm getting 4.5 to 5.5 hours SOT

It could just be a dodgy battery in this handset but I can't really be arsed getting a replacement and setting it up all over again to have exactly the same issue.

[Anonymous User]

may you send a screenshot of device care?

[AntS]

I'm fairly sure that some are doing this already, but I'll put it out there anyway so more people do it. 😉

If folks send log files and battery usage screenshots via Members app error reports, that'll hopefully give the developers some solid info to pore their eyes over and produce a fix.

Samsung Members > Get Help > Send Feedback > Error Reports > [select error type] > attach a description and tick ‘send system log data’ > Send.

(Or: Long-press the Samsung Members icon on the Apps screen, and select Error reports > [select error type] > attach a description and tick ‘send system log data’ > Send.)

[Sushrut]

True. I also get around 7 hours of screen on time. Most of the comparison videos I have seen so far tell the same story. They also say that depending upon your usage 10% may last for an hour. So if someone keeps watching videos or play games, 10% is got going to last longer. I have also seen the videos where people are using Snapdragon version and claiming 6 hours of screen on time. 

[Sushrut]

 I had the same issues initially but now I am getting avg 7 hours of screen on time. I am not using any power-saving mode. I watch YouTube, play games, browse the web, spend time on social media. My Bluetooth is always on as I use Galaxy Buds Live and I use S Pen a lot.  I start at 100% every morning. By the time I sleep, I have around 15 to 20% left on my phone. I am using the Exynos version. I guess it takes some time for the battery to get settled.

[jayboi54]

how long have you had yours

[JAMES4578]

Certainly would be beneficial if everyone affected  sends log files and battery usage screenshots, so the developers have a detailed picture. As long as we get good information from the community and perhaps some members could pass on to others.