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Original topic:

Alarms switching to a beep from a tone

(Topic created on: 20/11/20 13:18)
1glamnerd
First Poster
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Galaxy Note20 Series

My alarms are switching from the tone I want (working for a few days) to a really quiet beep. I sleep right through it. I cleared the cache once and it went back to working, but there doesn't seem to be a long- term fix. Help! 

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TessM
Moderator
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Galaxy Note20 Series

Hey @1glamnerd ,

 

have you made any changes to the phone recently? Can you try your phone in Safe Mode to see if a third-party app is causing this to happen? To do this press and hold the Power button until you see Power Off, Restart, and Emergency. Press and hold the Power Off icon until it shows a Shield, tap the Shield and the device will restart in Safe Mode. Once done, set an alarm and wait until this sounds. 

 


Safe Mode disables all third-party apps and so if this starts working in this mode, we can confirm it is being blocked by a third-party app. If so, you will need to locate and either uninstall or contact the app developers for a fix.

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