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Original topic:

After recent update Hotspot disables Internet connection

(Topic created on: 06/04/21 15:14)
Derek2020
First Poster
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Galaxy Note20 Series
Any one else have a problem with the hotspot on the galaxy note 20 ultra. After the recent update I've tried using hotspot on the phone. It turns on and my other devices connect and work fine but the problem arises when I use my phone to browse the Internet.. I cannot connect!! All the other devices connected through hotspot run fine and are all connected to the Internet and I'm showing full signal and 4g on the phone itself. It just seems to not let the actual phone connect. Any ideas or fixes? 
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5 REPLIES 5
CarloL
Moderator
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Galaxy Note20 Series

Hey @Derek2020, has the issue resolved now? Could you make sure that the phone is running on the latest software version? Settings > Software update > Download, install and restart the phone.

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Derek2020
First Poster
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Galaxy Note20 Series
I am running latest update. I have also tried restarting phone and also clearing the phone cache which unfortunately did not help.
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CarloL
Moderator
Moderator
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Galaxy Note20 Series

No problem, please give it a go with the steps on this link

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Derek2020
First Poster
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Galaxy Note20 Series
Sorry carlol, I can't see a link?
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