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Original topic:

Absolutely Devastated....

(Topic created on: 03/09/20 13:06)
Nadiatyne
Apprentice
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Galaxy Note20 Series

I have had one rubbish morning, this is no reflection on Samsung but a freak accident! Hopefully some of you will laugh, because in a way it is funny...(if i don't laugh I will definitely cry)

 

I was putting my makeup on this morning and my foundation bottle slipped out from my hand, the bottle is a glass bottle (Estee Lauder foundation) and it smashes onto the floor, I was gutted, it had gone everywhere and it cost £35 quid! what I hadn't noticed was that on the way down from falling out of my hand it must have first landed on my brand new Galaxy note 20 ultra that was on my bathroom counter and has completely smashed the screen up and also broke the LCD, so I now have no image.... devastated is not the word!

 

This is the first time I have gone on the Samsung upgrade programme, before hand I always purchased the phone out right and would then sell on that phone to put money toward a new upgrade when the new phone came out. Typically this would happen to the one phone that I get on an upgrade programme. I won't be getting this fixed through a third party shop as I know this would probably affect my contract and being able to upgrade in the future. I will be going through Samsung directly, I noticed on the website it has prices for repair but it doesn't seem to have the Note 20 ultra prices on there as yet, I am assuming this is because the phone is so new. Has anyone else had the same disappointment of destroying their screen yet and had it repaired? if so how much did it cost?

 

I hope this made some of you laugh! :face-with-stuck-out-tongue-and-winking-eye: any information greatly appreciated, also I am based in the UK.

11 REPLIES 11
Dennycrane
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Galaxy Note20 Series
No point in asking for your phone number then 😪 🤣
Nadiatyne
Apprentice
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Galaxy Note20 Series

Haha! im currently using a backup iphone 6 plus ... its tragic

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BandOfBrothers
Superuser I
Superuser I
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Galaxy Note20 Series

Hi @Nadiatyne 

 

Quite expensive screens to replace unfortunately which is why I always fit a glass screen protector.

 

If you have a Samsung Experience Store or Samsung Service Centre then I'd suggest to go in there , and they'll give you a quote.

 

Check you haven't any insurance cover via any household contents insurance and or some bank accounts give cover as a perk of the account.

 

I wish you all the best with this situation. 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.0/ Android 11.

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Dennycrane
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Hope my comment helped to make you smile, I know what I would need to get me through something like this, I'd join my phone and get smashed 😎
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Jasonseery
Smooth Operator
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Galaxy Note20 Series
🙊 that's awful and id say an expensive morning 😳 Revolut do cheap phone insurance think mine is 1.50 a week
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Nadiatyne
Apprentice
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Galaxy Note20 Series

The last comment made me crack up lol, loved it! get smashed like me phone. I just rang Samsung now but they couldn't give me a price so will need to send it off and wait for the devastating news

JAMES4578
Superuser I
Superuser I
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Galaxy Note20 Series

Bit of a nightmare @Nadiatyne , though some humour does help in situations like this.  Certainly check for insurance just in case- if not covered hopefully cost is not another shock.   certainly screen protectors and cases give some protection.   

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JerryS
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Sorry to hear that but we'll done for having such a sense of humour about it! Sounds to me like you are doing the right thing by going direct Samsung, but may be worth checking your contents insurance like others have said. If you do get it done by Samsung to check very carefully when you get it back, I had some work done on an S7 Edge by them a few years back and they did a pretty bad job of putting the battery cover on! Replaced it myself in the end!
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suntzu30
Just Browsing
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Galaxy Note20 Series
alot of UK bank accounts have mobile insurance included, normally £75 excess and it'll get fixed
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LucasSkywalker
First Poster
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Galaxy Note20 Series
Dropped my phone and broke the screen 😢 Tried to book doorstep repair through Samsung support but it says they don't repair this phone yet! How can they release a phone that they cannot fix? I have also struggled to get a rough estimate from Samsung regarding a repair. Kept telling me it would need assessing first before a quote. The phone is fine apart from the cracked front screen.... That's the assessment. Does anyone know how much it would be for the front screen to be repaired as I cannot get an estimate anywhere. So frustrating 🤬🤬
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BandOfBrothers
Superuser I
Superuser I
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Galaxy Note20 Series

Trouble is its such a newly released phone that they may not have many screens available to use for repairs. I'm assuming here.

 

Have you considered a Samsung Experience Store or Samsung Service Centre  who can take a look. 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.0/ Android 11.

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