03-09-2020 12:06 PM in
I have had one rubbish morning, this is no reflection on Samsung but a freak accident! Hopefully some of you will laugh, because in a way it is funny...(if i don't laugh I will definitely cry)
I was putting my makeup on this morning and my foundation bottle slipped out from my hand, the bottle is a glass bottle (Estee Lauder foundation) and it smashes onto the floor, I was gutted, it had gone everywhere and it cost £35 quid! what I hadn't noticed was that on the way down from falling out of my hand it must have first landed on my brand new Galaxy note 20 ultra that was on my bathroom counter and has completely smashed the screen up and also broke the LCD, so I now have no image.... devastated is not the word!
This is the first time I have gone on the Samsung upgrade programme, before hand I always purchased the phone out right and would then sell on that phone to put money toward a new upgrade when the new phone came out. Typically this would happen to the one phone that I get on an upgrade programme. I won't be getting this fixed through a third party shop as I know this would probably affect my contract and being able to upgrade in the future. I will be going through Samsung directly, I noticed on the website it has prices for repair but it doesn't seem to have the Note 20 ultra prices on there as yet, I am assuming this is because the phone is so new. Has anyone else had the same disappointment of destroying their screen yet and had it repaired? if so how much did it cost?
I hope this made some of you laugh! any information greatly appreciated, also I am based in the UK.
03-09-2020 01:37 PM in
Quite expensive screens to replace unfortunately which is why I always fit a glass screen protector.
If you have a Samsung Experience Store or Samsung Service Centre then I'd suggest to go in there , and they'll give you a quote.
Check you haven't any insurance cover via any household contents insurance and or some bank accounts give cover as a perk of the account.
I wish you all the best with this situation.
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03-09-2020 03:22 PM in
The last comment made me crack up lol, loved it! get smashed like me phone. I just rang Samsung now but they couldn't give me a price so will need to send it off and wait for the devastating news
03-09-2020 05:23 PM - last edited 03-09-2020 05:25 PM
Bit of a nightmare @Nadiatyne , though some humour does help in situations like this. Certainly check for insurance just in case- if not covered hopefully cost is not another shock. certainly screen protectors and cases give some protection.
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03-09-2020 07:25 PM in