I received an email from Samsung on 19-Aug informing my order is shipped, another email from DPD informing delivery on 20 August. Not received it yet. Tracking status on DPD site says "Received order details but not parcel". Any pointers, please?
Thanks for your reply. But nobody came to deliver it yesterday. Also tried to call DPD. They are saying they haven't received any parcel from Samsung. Unable to contact Samsung support. Long waiting time.
Had my Galaxy Buds Live delivered (part of the pre-order offer) on 19th. Phone was going to be delivered same day but then DPD status changed to 'Your parcel is on its way back to Samsung'. Sales have no idea what is going on so am stuck in limbo as it looks like it won't be delivered today. Anyone had the same problem?
Same here. I received my buds on the 19th. The phone status is "Shipped". No change in that. Live chat people gave me a shop support team number but the waiting team is high.