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Note 20 return

(Topic created on: 28-08-2020 05:43 PM)
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BB8U
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Hello, I am trying to return my note 20 ultra, I originally emailed Samsung to organise the pickup date but had no reply so I rang them up today and booked it to be picked up tomorrow which is great, however, I was told I need a returns label which I do not have and I have not got any email confirmation confirming this pickup for tomorrow. Can someone please let me know if this is normal (I am returning to Samsung UK as I bought the phone from their website). So is the returns label the same as the returns note and do I need to include that in the box when I send it off to them. Finally is it normal not to have email confirmation about the pickup date?
Many thanks

37 REPLIES 37
ads46
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Nobody even bothered to show up...absolute joke! Not impressed 😡😡

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BB8U
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That is terrible service, be sure to ring them up and complain 

ads46
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Tell me about it! Really not good at all. Ill be ringing them as soon as I get in for sure. 

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ads46
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Absolute joke. Request was apparently put through and yet not actually fulfilled by the look of it. Now I have to wait til bloody Tuesday! To stay in all day in the hope they actually decide to turn up this time!

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BB8U
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That's terrible, that is the reason why I normally buy from retailers like Currys PC world

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GsinghD
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if anyone wants a 10 percent discount code let me know. I have 6 to give away. they work on Samsung website
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ads46
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Woohoo they've actually showed up to collect it today!! Only 4 days late!!
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ads46
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@BB8U any sign of a refund yet? or any acknowledgement of return arriving?

just checked dpd tracking and apparently they should have it.
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ads46
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hahaha they've even emailed me today to claim someone showed up and was advised there was nothing to pick up. and to arrange another. so I expressed my displeasure and advised them they now already have it.
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BB8U
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Yep got my refund today weirdly though I got the confirmation email saying that I had requested a return when I should have gotten it a while ago.