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Camera - Blurry pictures when on 2x, 3x or 4z zoom

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Observer

Hello everyone! 

 
I have an issue with my note 20 ultra camera. My zoom works fine with 5x zoom but when i want to zoom 2x, 3x or 4x then the camera fail to focus and pictures are getting blurry!
 
Anybody facing the problem? Any solution, please? Thanks in Advance
 
#note20ultrazoom
9 REPLIES 9
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Observer
have same issue even when not zooming in. quick fixes usually either move phone a lil bit closer or further. or lock the focus on object and then zoom in.
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Overseer
the S20 range of devices has a terrible focus issue.
I'm on the S20+ and when on 3:4 64mp it cannot focus on a static item, that is well lit while the phone is on a tripod.
previously, it was like that with all modes, but after making numerous reports, they're slowly "fixing " my issues. 3:4 64mp is still terrible and as it stands the s9 camera i had was way beter.
Report it to Samsung using the chat system in this app.
They will tell you to take it to a service centre, but don't let them fob you off with that.
highlight that EVERY S20 series user has focus issues with their device and unless a service centre will rewrite and flash new Firmware/software it is a pointless trip
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Smooth Operator
its just the camera, the s10 was awful camera wise, the s20 had it too and two note 20 I've encountered had it too, scamsung don't seem to fix it
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New Member
Yes I'm having the same trouble as well on my note20 ultra, I thought it was the camera protectors I got but no👎
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my note 8 camera was far better capturing close shots, especially flowers. i am pissed off😫
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Smooth Operator
its a joke mty s6 s7 s8 and s9 were far superior camera wise to the s10 s20 and note 20, they're riddled with camera problems a quick Google search will show that, im over scamsung they take hard earned money and then promise updates but none come out and we get stuck with the best camera on the market for a phone that was basically a lie on reviews
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Apprentice
I have had the S20 ultra a couple of months. Camera glass cracked without a fall. Fixed at a cost of £69.99. I am now having serious issues with the focus on the camera. I have to say; buying this phone would appear to have been a mistake. I certainly wouldn't recommend it to others and I'm likely to go back to Apple.
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Smooth Operator
@Maitland I wouldn't blame you, look at the amount of negative s10 s20 and note 20 comments that are hating it, scamsung went so downhill after the s9 and their customer service
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Observer
My Note 20 Ultra does exactly the same thing! Thought it was just me.
Tried using manual zoom instead of the 2x, 3x and 4x presets... still doesn't focus.
Lense protector on it, but it doesn't cover any of the lenses or sensor.
I'm fed up with paying so much money for Samsung phones and having to put up with niggles that Samsung say don't exist.

My partner's Note 10 camera works far better than this does.

Tried Samsung themselves, but they say take it into a Support Centre or request doorstep support.
Has anyone else had a different response?
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