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Stuck on Android 9 - September 2019 Patch - ROM/ROM/SMP

(Topic created on: 06-09-2020 10:31 PM)
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Valentinatorul
Student
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Hey guys! I have a Note10+ 5G (which I've recently got a hold of) and it's stuck on Android 9 Pie and One UI 1.5 - The Security Patch level is September 2019 and although I know updates can land on different dates based on various factors, I feel that having a 1 year old Security patch on a one year old phone is definitely something that's not supposed to be happening.

 

Tried to look for updates via Software Update;

via Security Policy updates

via Smart Switch on my PC

 

none can find more recent updates. The Service Provider SW ver. is ROM/ROM/SMP (Which I'm assuming means Romania, which is where I'm living in.)

 

I'm lost and don't know what to do. Help!

2 REPLIES 2
MadalinK
Hotshot
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Salut! Telefonul este nou? probabil nu este model european? încearcă și ia legătura ***** cei de la Samsung România și poate iti vor spune ei mai multe, din câte știu răspund destul de repede. versiunea pe care o ai acum este destul de veche.
Succes.





Current phone : Samsung Galaxy Note 10+ 5G 512GB
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BandOfBrothers
Samsung Members Star ★★
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@Valentinatorul 

 

Do you have a Samsung Experience Store or Samsung Service Centre you can visit ?

 

The only other option is a custom rom.

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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