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Original topic:

Stuck on Android 9 - September 2019 Patch - ROM/ROM/SMP

(Topic created on: 05/09/20 18:17)
Valentinatorul
First Poster
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Galaxy Note10 Series

Hey guys! I have a Note10+ 5G (which I've recently got a hold of) and it's stuck on Android 9 Pie and One UI 1.5 - The Security Patch level is September 2019 and although I know updates can land on different dates based on various factors, I feel that having a 1 year old Security patch on a one year old phone is definitely something that's not supposed to be happening.

 

Tried to look for updates via Software Update;

via Security Policy updates

via Smart Switch on my PC

 

none can find more recent updates. The Service Provider SW ver. is ROM/ROM/SMP (Which I'm assuming means Romania, which is where I'm living in.)

 

I'm lost and don't know what to do. Help!

2 REPLIES 2
MadalinK
Voyager
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Galaxy Note10 Series
Salut! Telefonul este nou? probabil nu este model european? încearcă și ia legătura ***** cei de la Samsung România și poate iti vor spune ei mai multe, din câte știu răspund destul de repede. versiunea pe care o ai acum este destul de veche.
Succes.





Current phone : Samsung Galaxy Note 10+ 5G 512GB
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BandOfBrothers
Superuser I
Superuser I
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Galaxy Note10 Series

@Valentinatorul 

 

Do you have a Samsung Experience Store or Samsung Service Centre you can visit ?

 

The only other option is a custom rom.

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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