My Note 10+ was stolen and I just want to know if Samsung can provide the details of whoever is currently using the device so I may retrieve it... since Find my mobile doesn't seem to work In this case.
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If you've contacted your network provider to register the phone as lost they will have imei barred it so the phone won't work thus it won't connect to mobile data so can't be tracked.
I fear you maybe wasting your time trying to track it I'm afraid.
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.
I was at my service provider's and they said there wasn't much they could do. Just have to move on I guess...
I just feel there should be a premium service, monthly or annual subscription, that guarantees that stolen devices would be returned to the rightful owners. Like once the device is registered to an account even if it's hard-reset, Samsung could still trace the device and hand the information to local authorities. Because "find my mobile" is for miss-placed phones, not stolen phones.
I would be more at ease to get a note 20 Ultra or the next best thing if I can be guaranteed this, but for now, my old note 4 would suffice...
Thanks for the help