Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Stolen Devices

(Topic created on: 11-10-2020 11:34 AM)
DukeYork
First Poster
Options
Galaxy Note10 Series

My Note 10+ was stolen and I just want to know if Samsung can provide the details of whoever is currently using the device so I may retrieve it... since Find my mobile doesn't seem to work In this case.

0 Likes

1 Solution


Accepted Solutions
Solution
Alpha07
Voyager
Options
Galaxy Note10 Series
Samsung themselves don't have access to your devices location, as that infringes on your privacy rights. If your account is part of a "family", and you have find my device enabled, you can simply locate your device from there.

Since your device was stolen, it's likely they have forced a factory reset in order to gain access to the device, or have not used it.

View solution in context

0 Likes
6 REPLIES 6
pete007
Helping Hand
Options
Galaxy Note10 Series
find my mobile only works if the device is turned on
pete007
Helping Hand
Options
Galaxy Note10 Series
but you could try ' find device ' by google. you do need a google account
Solution
Alpha07
Voyager
Options
Galaxy Note10 Series
Samsung themselves don't have access to your devices location, as that infringes on your privacy rights. If your account is part of a "family", and you have find my device enabled, you can simply locate your device from there.

Since your device was stolen, it's likely they have forced a factory reset in order to gain access to the device, or have not used it.

View solution in context

0 Likes
Anonymous User
Not applicable
Options
Galaxy Note10 Series
BandOfBrothers
Superuser II
Superuser II
Options
Galaxy Note10 Series

If you've contacted your network provider to register the phone as lost they will have imei barred it so the phone won't work thus it won't connect to mobile data so can't be tracked.

 

I fear you maybe wasting your time trying to track it I'm afraid.

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

DukeYork
First Poster
Options
Galaxy Note10 Series

I was at my service provider's and they said there wasn't much they could do. Just have to move on I guess...

 

I just feel there should be a premium service, monthly or annual subscription, that guarantees that stolen devices would be returned to the rightful owners. Like once the device is registered to an account even if it's hard-reset, Samsung could still trace the device and hand the information to local authorities. Because "find my mobile" is for miss-placed phones, not stolen phones.

I would be more at ease to get a note 20 Ultra or the next best thing if I can be guaranteed this, but for now, my old note 4 would suffice... 

Thanks for the help

0 Likes